Inbound Customer Service Representative
2 weeks ago
Summary
To attend to inbound calls - inquiries, problems, and complaints from customers to resolve issues, providing excellent contact resolution, and performing outbound calls when necessary.
Job Description;
- Providing complete information about the product to the customer.
- Solving all product or service-related issues of the customers.
- Giving the right pitch to the potential customers, so they end up buying the product or availing the services.
- Keeping a proper record of the customers.
- Maintaining and updating the information of the customers regularly
- Providing the best possible solution to the queries of the customers
Job Requirements:
- Preferably with at least a Diploma or any equivalent certificate; and possibly considerably with at least Sijil Pelajaran Malaysia (SPM) holder with relevant work experience in a Contact Centre environment or customer service experience.
- Ability to read, write, and converse fluently in English and Bahasa Malaysia.
- Able to work on rotational shifts including night shift (if and when required), weekends, and public holidays.
- Possess customer-focused customer service skills, with a desire to resolve each customer's issue.
- Strong interpersonal skills and ability to manage difficult customer situations.
- Possess a good working attitude, self-motivation, good communication skills, teamwork, and ability to interact with various people at work.
- Punctual and disciplined.
- Malaysian Only
**Job Type**: Contract
Contract length: 24 months
Pay: RM2,000.00 - RM2,600.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Attendance bonus
Application Question(s):
- are you willing to work 24/7
- are you able join immediately?
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer service: 2 years (preferred)
- banking industry: 2 years (preferred)
-
Customer Service Representative- C17
4 weeks ago
Ampang, Malaysia Career International Fos Sdn. Bhd Full timeResponsible for daily handling of all inbound calls in the bank. - Reading, learning, and equipping with information to support the call operations. - Provide accurate information and resolve problems/issues. - Meeting KPIS set by the management. - Attend regular customer service training/telephone etiquettes/briefings. - Teamwork within the cc work...
-
Customer Service Representative
5 days ago
Ampang, Malaysia MANN TRAVEL & TOURS SDN BHD Full timeOBLIGATORY TO HAVE DRIVING LICENSE* - PREFERABLY LIVE NEAR AMPANG* Job Summary Customer Service Representative A Customer Service Representative (CSR) is responsible for providing the utmost professionalism and exceptional customer service. The primary purpose of the CSR is taking bookings and explaining the terms of rental or leasing agreements. completing...
-
Customer Service Officer
3 weeks ago
Ampang, Malaysia RecruitFirst Malaysia Full time**Description**: - Perform inbound and outbound calls to agents and customers. - Provide professional customer service. - Attend to calls all the time. **Requirements**: - Possess Bachelor degree in any relevant field. - Have customer service experience is preferred. - Good command of English. **Job Types**: Full-time, Contract **Salary**: From...
-
Customer Service
3 days ago
Ampang, Malaysia EPS Full time**Main duties/Responsibilities**: **MON - FRI (Normal working hours only, no shift)** - To attend to inbound/ outbound calls according to the Standard Operating Procedure in resolving and providing solution to customers enquiries/requests in more effective and efficient way, this includes back end administration processing - To liaise effectively with other...
-
Customer Service Officer
2 weeks ago
Ampang, Malaysia Agensi Pekerjaan ASK Resources Sdn. Bhd. Full time**The company**: Our client is a subsidiary of a largest branch network of any foreign bank operating in Malaysia. We are seeking passionate, dynamic, self-motivated individuals who are driven towards achieving performance excellence. As a leading bank in Asia-Pacific, we offer challenging opportunities to meet your career aspirations. **Job...
-
Customer Service Executive
4 weeks ago
Ampang, Malaysia Brandt International Sdn Bhd Full timeSummary To attend to inbound calls - inquiries, problems, and complaints from customers with the objective of resolving issues, providing excellent contact resolution, and performing outbound calls when necessary. Job Description: - Providing complete information about the product to the customer. - Solving all product or service-related issues of the...
-
Customer Service Executive
4 weeks ago
Ampang, Malaysia Brandt International Sdn Bhd Full timeSummary To attend to inbound calls - inquiries, problems, and complaints from customers with the objective of resolving issues, providing excellent contact resolution, and performing outbound calls when necessary. Job Description; - Providing complete information about the product to the customer. - Solving all product or service-related issues of the...
-
Customer Service
2 weeks ago
Ampang, Malaysia BATTERY4U SDN BHD Full time**_CUSTOMER SERVICES_** **Who is BateriHub?** BateriHub - A company that growth even in pandemic! Currently we got more that 60 branches and **still expanding to whole Malaysia!** Our Vision is going to SEA and IPO in 5 years! In BateriHub, our **Mission** is to provide more job opportunity back to society and we provide a platform to talents to explore...
-
Customer Service
6 days ago
Ampang, Malaysia BATTERY4U SDN BHD Full time**_CUSTOMER SERVICES_** **Who is BateriHub?** BateriHub - A company that growth even in pandemic! Currently we got more that 60 branches and **still expanding to whole Malaysia!** Our Vision is going to SEA and IPO in 5 years! In BateriHub, our **Mission** is to provide more job opportunity back to society and we provide a platform to talents to explore...
-
Customer Service
5 days ago
Ampang, Malaysia BATTERY4U SDN BHD Full time**_CUSTOMER SERVICES_** **Who is BateriHub?** BateriHub - A company that growth even in pandemic! Currently we got more that 60 branches and **still expanding to whole Malaysia!** Our Vision is going to SEA and IPO in 5 years! In BateriHub, our **Mission** is to provide more job opportunity back to society and we provide a platform to talents to explore...
-
Customer Service Officer
2 weeks ago
Ampang, Malaysia Agensi Pekerjaan ASK Resources Sdn Bhd Full time**The company**: **Our client is a subsidiary of a largest branch network of any foreign bank operating in Malaysia. We are seeking passionate, dynamic, self-motivated individuals who are driven towards achieving performance excellence. As a leading bank in Asia-Pacific, we offer challenging opportunities to meet your career aspirations.** Job...
-
Customer Service Executive
3 weeks ago
Ampang, Malaysia Brandt International Sdn Bhd Full timeSummary To attend to inbound calls - inquiries, problems, and complaints from customers with the objective of resolving issues, providing first excellent contact resolution, perform outbound calls when necessary. Job Description; - Providing complete information about the product to the customer. - Solving all product or service-related issues of the...
-
Customer Service
4 weeks ago
Ampang, Malaysia Agensi Pekerjaan ASK Resources Sdn Bhd Full time**Immediate Hiring for Permanent Headcounts!** **Responsibilities**: - Manage inbound calls to attend Singaporean customer’s order, request, inquiries, feedback regarding to financial products. - To provide solutions to customers based on company SOP and maintain professionalism in customer handling. - Ensure accurate customer data maintenance and call...
-
Customer Service Executive
3 days ago
Ampang, Malaysia Brandt International Sdn Bhd Full time**Responsibilities**: - Job description - Working Location : Ampang Jaya - Common Ground, Jalan Kolam Air Lama, Ampang Jaya,Selangor - (Near Ampang Puteri Hospital /Behind Ampang Point) - Working Hours - Monday - Sunday (5 working days & 2 off days ) - Working Hours: Earliest Shifts 7.30am Last Shift ends - 11pm - Must possess own transport (due to last...
-
Customer Service Executive
5 days ago
Ampang, Malaysia Brandt International Sdn Bhd Full timeSummary To attend to inbound calls - inquiries, problems, and complaints from customers with the objective of resolving issues, providing first excellent contact resolution, perform outbound calls when necessary. Job Description; - Providing complete information about the product to the customer. - Solving all product or service-related issues of the...
-
Junior Customer Service Executive
2 weeks ago
Ampang, Malaysia Brandt International Sdn Bhd Full timeSummary To attend to inbound calls - inquiries, problems, and complaints from customers to resolve issues, provide first excellent contact resolution, and perform outbound calls when necessary. Job Description; - Providing complete information about the product to the customer. - Solving all product or service-related issues of the customers. - Giving the...
-
Customer Service Executive
4 weeks ago
Ampang, Malaysia Brandt International Sdn Bhd Full timeJunior Customer Service Executive (Contact Center) Full-Time position Working Location : Ampang Jaya - Common Ground, Jalan Kolam Air Lama, Ampang Jaya, Selangor (Near Ampang Puteri Hospital / Ampang Point Shopping Mall) Basic Salary: RM 2,000- RM2,200 (Monthly) Fix Attendance Allowance: RM200 (Monthly) Transport allowance for night shift only -up to...
-
Banking Customer Service L Good English
2 weeks ago
Ampang, Malaysia Agensi Pekerjaan Times Management Consultancy Sdn Bhd Full timeCall Centre Environment (24 x7) - 5 Working days per week - 21 days Annual Leave, Quarterly Incentive, Yearly bonus - Performance Incentives - Dental, Medical & Insurance Coverage **Responsibilities**: - Answer inbound calls from the customers. - Respond to customer requests and inquiries by answering product and service question. - Identify and resolve...
-
Banking Customer Service L Good English
16 hours ago
Ampang, Malaysia Agensi Pekerjaan Times Management Consultancy Sdn Bhd Full timeCall Centre Environment (24 x7) - 5 Working days per week - 21 days Annual Leave, Quarterly Incentive, Yearly bonus - Performance Incentives - Dental, Medical & Insurance Coverage **Responsibilities**: - Answer inbound calls from the customers. - Respond to customer requests and inquiries by answering product and service question. - Identify and resolve...
-
Customer Service Executive
2 weeks ago
Ampang, Malaysia Agensi Pekerjaan Skillset Sdn. Bhd. Full time**Basic Salary: RM3000 - RM3400 + Allowance + Signing Bonus (Depends on experience)** **Location: Bandar Medini 7, Nusajaya** **JOB REQUIREMENTS**: - Excellent communication and writing skills in **English** and **Bahasa Malaysia.**: - Able to communicate in **Mandarin** since it will be dealing with Mandarin Speaker. - **SPM leavers** are encouraged to...