Inbound Customer Service Representative

2 weeks ago


Ampang, Malaysia Brandt Business Service Full time

Summary

To attend to inbound calls - inquiries, problems, and complaints from customers to resolve issues, providing excellent contact resolution, and performing outbound calls when necessary.

Job Description;
- Providing complete information about the product to the customer.
- Solving all product or service-related issues of the customers.
- Giving the right pitch to the potential customers, so they end up buying the product or availing the services.
- Keeping a proper record of the customers.
- Maintaining and updating the information of the customers regularly
- Providing the best possible solution to the queries of the customers

Job Requirements:

- Preferably with at least a Diploma or any equivalent certificate; and possibly considerably with at least Sijil Pelajaran Malaysia (SPM) holder with relevant work experience in a Contact Centre environment or customer service experience.
- Ability to read, write, and converse fluently in English and Bahasa Malaysia.
- Able to work on rotational shifts including night shift (if and when required), weekends, and public holidays.
- Possess customer-focused customer service skills, with a desire to resolve each customer's issue.
- Strong interpersonal skills and ability to manage difficult customer situations.
- Possess a good working attitude, self-motivation, good communication skills, teamwork, and ability to interact with various people at work.
- Punctual and disciplined.
- Malaysian Only

**Job Type**: Contract
Contract length: 24 months

Pay: RM2,000.00 - RM2,600.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Attendance bonus

Application Question(s):

- are you willing to work 24/7
- are you able join immediately?

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer service: 2 years (preferred)
- banking industry: 2 years (preferred)



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