Cross Border Logistics Specialist

2 days ago

Kuala Lumpur, Malaysia Shopee Full time

Department Operations
- LevelExperienced (Individual Contributor)
- LocationMalaysia - Kuala Lumpur

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

**About the Team**:

- The Cross Border team at Shopee empowers sellers from all over the world to sell into the Southeast Asia and Taiwan region. The team helps sellers to market their products across multiple markets and provide enabling services such as cross border logistics, operations, payments, product related services, overseas warehouse fulfillment and business intelligence. Browse our Cross Border eCommerce team openings to see how you can make an impact with us.
- 1.Solution & Commercial
- Design and define logistics solutions for crossborder business
- Develop and implement logistics procurement strategy, including transit warehouse, international linehaul, customs clearance and last mile delivery
- Review and setup new logistics channels and manage logistics product portfolio for markets
- Manage supplier relationships to develop strategic partnerships
- Design different kinds of logistics cost performance dashboards to analyze factors of impact, identify areas of improvement and drive optimizations
- Work with cross function to forecast P&L, track & optimize performances
- 2.Operations
- Supervise the end-to-end logistics channel and process, extract logistics data, analyze the operations and identify improvement opportunities
- Coordinate and lead service providers to resolve issues and disputes
- Help to audit service provider bills and work with finance on payment
- Drive capacity planning during BAU & campaign periods
- Manage cross-region & cross-function user experience improvement projects
- Evaluate & optimize transit warehouse operations

**Requirements**:

- Bachelor's degree, preferably in Operations or Supply Chain Management
- Quick learner, be sensitive to numbers, have good data analysis skills
- Solution oriented with good commercial sense
- Capable of handling details and having strong ownership of the task
- Strong in communication skills and stakeholder management
- Strong ability to execute, deal with uncertainty and manage projects from end to end
- Self-driven and ability adapt well in a dynamic and collaborative environment
- Experienced in supplier management is a plus but not a must
- Working experience on Logistics/Supply Chain will be a plus but not a must

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