Team Lead

7 days ago

Kuala Lumpur, Malaysia TikTok Full time

Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About
About the team
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

To eliminate any doubt, this role involves reading, viewing, listening and examining user-generated content to ensure they comply with community guidelines.

Content includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
Responsibilities
- Lead, manage, recruit & develop a team of labellers to maintain high standards & quality of work.
- Support and strengthen the team's understanding of the labelling policies and the work & project targets.
- Responsible for localizing work processes and strategies, managing various operation projects and providing the results in line with the expectations.
- Continuously evaluate outcomes, propose improvements, and ensure a high level of productivity and quality.
- Perform timely analysis on any issues, recommend action plans and ensure they are followed through and completed by the agreed timeline.
- Reasonably arrange manpower to ensure good coverage of open tasks and projects.
- Actively promote inclusion and ensure the whole team is equally and adequately supported.
- Provide guidance, coaching and development to support individual work interests and goals.
- Willing to work with sensitive contents including but not limited to vulgar content, violence, pornography, and fake news.

**Qualifications**:
Minimum Qualifications
- Bachelor’s Degree or equivalent education/experience, advanced degree is preferred
- 3+ years experience working on content quality or safety in a major tech or media company; with a minimum of 1 year working experience in team management
Preferred Qualifications
- Strong attention to details and ability to work independently
- Possesses good interpersonal skills, demonstrates good judgment, training and coaching skills
- Good communication skills, high proficiency in English
- TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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