Customer Service Assistant

2 days ago


Kuala Lumpur, Malaysia MobilityOne Sdn Bhd Full time

**Job Descriptions**:

- Assures quality of service to all clients supported by the Contact Centre
- Developing agents through continuous coaching and feedback, focusing on behaviours and skills
- Assist contact centre manager to achieve company objectives
- Handle all customers inquiries and complaints
- Providing support to customers and internal department
- Ensure all customers’ concerns are properly addressed
- Maintain good customer contacts and relationships
- Other duties as assigned by superior from time to time

**Job Requirements**:

- Assures quality of service to all clients supported by the Contact Centre
- Developing agents through continuous coaching and feedback, focusing on behaviors and skills
- Assist contact center manager to achieve company objectives
- Handle all customers inquiries and complaints
- Providing support to customers and internal department
- Ensure all customers’ concerns are properly addressed
- Maintain good customer contacts and relationships
- Other duties as assigned by superior from time to time
- Extensive, accurate product knowledge.
- Minimum SPM
- Willing to work on rotation basis
- Good communication skills
- Good Teamwork

**Salary**: From RM2,000.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Health insurance
- Maternity leave
- Parental leave

Schedule:

- Evening shift
- Monday to Friday
- Night shift
- Rotational shift

Supplemental Pay:

- Overtime pay

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Bahasa Malaysia (preferred)
- English (preferred)



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