Assistant Guest Services Center Manager

2 weeks ago


Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Full time

Under the general guidance and supervision of the Front Office Manager and within the limits of established corporate office and hotel policies and procedures, oversees and directs all aspect of the Guest Services Centre Department.
- Managing the Guest Service Centre Department to oversee daily operations and identifying any issues and providing solutions that occurs. Take responsibilities for the quality and maintaining & improving team knowledge & skills.- Works with Front Office Manager to achieve objective, targets & goals of the hotel.
- Interacts and work closely with Commercial Department, Revenue Strategy, Front Office and Food & Beverage Departmental to maximize revenue on dining, room and to achieved maximized occupancy.
- Possessed the knowledge on rooms, room rate, hotel facilities, Food & Beverage promotion, operation hours, menu price, packages, promotion, restaurants seating/table plan, special events in the hotel.



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