Customer Success Executive

2 days ago

Kuala Lumpur, Malaysia ALVIGOR SDN BHD Full time

**Job Title: Customer Success Executive**

**Location**: Remote

**Job Overview**:
**Key Responsibilities**:

- Handle customer inquiries, complaints, and issues with a professional and positive attitude.
- Maintain regular communication with customers to ensure they receive ongoing support and guidance.
- Collaborate with other departments to ensure customers satisfaction and timely resolution of issues.
- Maintain accurate customer records using relevant systems and tools.
- Utilize Microsoft Excel for data analysis, reporting, and tracking customer interactions and activities.

**Requirements**:

- Minimum 2-3 years of experience in a customer support role.
- Strong communication skills, both written and verbal, with excellent proficiency in English.
- Advanced knowledge of Microsoft Excel for data reporting, analysis, and statistics.
- Ability to gather and analyze data to generate accurate reports.
- Ability to work independently in a remote environment.
- Strong problem-solving skills and attention to detail.
- Open to disabled individuals—applicants with disabilities are welcome to apply.

**Benefits**:

- Competitive salary
- Remote working opportunity
- Supportive and inclusive work environment

If you are passionate about customer service, possess excellent communication skills, and are looking for a remote position, we encourage you to apply.

Pay: From RM2,800.00 per month

**Benefits**:

- Professional development

Schedule:

- Early shift
- Monday to Friday

**Education**:

- Diploma/Advanced Diploma (required)

**Language**:

- English (required)

Expected Start Date: 10/28/2024

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