Customer Success Executive

2 days ago

Kuala Lumpur, Malaysia Info Tech Systems Integrators (M) Sdn Bhd Full time

**About to role:

- **

Customer Success Executive will need to be able to understand customer expectation through ongoing collection and analysis of data and feedback which is then used to develop onboarding and retention strategies to feed into product road maps. He/she will be mostly collaborating with Customer Success Manager to assist in executing and structure planning to conceptualise ideas on behalf of the Customer Success Team.

**Main Responsibilities**
- Contact churn customers and collect meaningful input from them while ensuring proper data tracking for reporting purposes.
- Able to provide quick solutions & insights to customers on ways that could improve their overall user experience with our system.
- Collect, analyse and distil feedback collected from customers to stakeholder for further service and product improvements.
- Any other ad hoc duties as assigned from your Management.

**Main Requirements**
- Have at least 2 years’ experience in Customer Success/Service/Experience is preferred.
- Strong critical thinking and problem-solving skills.
- Able to communicate verbally & writing in English and Malay fluently.
- Able to quickly analyse data trends & patterns.
- Excellent proficiency in Microsoft Excel / Google Sheets (VLOOKUP, QUERY, Pivot table etc)
- Able to remain calm & collected under pressure.
- Fast learner and is able to adapt to steep learning curve.
- Applicants must be willing to work in **Q Sentral.**

**Job Types**: Full-time, Permanent

Pay: RM3,200.00 - RM3,400.00 per month

**Benefits**:

- Maternity leave
- Meal allowance
- Opportunities for promotion
- Professional development

Work Location: In person

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