Contract Customer Service Executive

4 days ago


Mid Valley City, Malaysia ShopBack Full time

Responsibilities
- The first point of contact in addressing queries promptly and effectively.
- Managing our onsite feedback form.
- Listen to feedback, process the information, and deliberate a best-response in line with the team’s business objectives.
- Assist the rest of the local operations team in fulfillment, business process optimization, due diligence, and strategic partnerships.

**; Requirements**: - Requirements
- Prior experience with customer service/support services is a plus
- Fresh graduates are welcome to apply
- MUST: Professional working proficiency in spoken and written Cantonese to support Hong Kong market.
- Strong interpersonal and communication skills - both written and spoken
- Empathetic, yet business-oriented, and able to think and respond on your feet at the same time
- A strong will to learn and adapt to rapidly changing environments. Some customer service, PR, sales and/or business operations background may help
- And most importantly, a genuine heart to help solve our customers’ problems
- Working days: Monday to Friday



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