Facility Technician

1 week ago

Johor Bahru, Malaysia EPS Ventures Sdn Bhd Full time

**Client Background**:Established since 1997 and is a world class Data Center Consulting and Project Management Company, providing its clients with Professional Services, Managed Services and Resourcing solutions.

**Location**:Sedenak Kulai, Johor

**Position**:Facility Technician

**Headcount**:1

**Tenure**:Contract (12 months renewable contract)
- Responsible for all activity carried out in the facility support.
- To conduct daily health check on the data centre facilities & common facilities.
- To perform 1st level troubleshooting whenever there is a problem in the data centre & common facilities.
- To ensure that technical issues are resolved within time frame.
- To ensure that calls are attend timely and solved up to customer satisfaction.
- To ensure that the configuration management system is strictly followed.
- To follow documented quality system and ensure that it is followed by all employees.
- To follow documented information security management system and ensure that it is followed by all employees.
- To review records of user requirements, testing and delivery area.
- Responsible for preparation of all the inspection and test plans.
- To make necessary arrangement for customer / third party inspection, if any.
- To carry out final inspection and testing of the products as per test plan including BCP.
- To verify that the data backed up in the event of server crash or in a routine case is accurate and the latest.
- Carry out condition based monitoring and preventive detection of any issues on electrical installation and machine electrical equipment and report accordingly to immediate superior.
- To ensure that necessary inspection is completed and results are matching with specifications
- To ensure that all the inspection and test records are maintained at all stages to show evidence of conformity to specified requirements.
- Ensure that Critical Operations function fulfill the response time and down time as stated in the Service Level Agreement (SLA) with vendor as well as customer ends.
- Ensure that all incidents and breakdown are fully attended to and solved within a given timeline.
- Assist in planning and carrying out all preventive and corrective maintenance but not limited to electrical, mechanical, and civil and structure on timely basis.
- Assist and formalize work shut down procedures and even after working hours and on rest day.
- To assists and coordinate with Facility Engineer and normalize procedures for all mechanical and electrical facilities in line with electricity supply act especially for low voltage system.
- Ensure that the Data Centre (DC) comply with all the relevant authorities of Malaysia.
- Advise and supervise breakdown work Supervisors in attending and providing solutions to problems related, but not limited to, electrical and mechanical in facilities. Report to manager or supervisor on a regular basis pertaining daily operations and working together to solve day-to-day operational problems.
- To carry out Facility Engineer duties and work in a good and proper manner, in order to maintain a good relationship with the customers.

**Requirements**:

- At least 4 years of working experience in the related field.
- Possess good soft skills in communication and documentation.
- Able to contribute effective solutions to solve issues.
- Positive and aggressive working attitude, able to think critically, a good team player and able to work independently.
- Proficiency in English language is a must - spoken, written, and reading.
- Proficiency in MS Office is a must. Any other engineering related software proficiency will be added advantage.

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM4,000.00 - RM4,500.00 per month

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