Front Office Assistant

**Position Summary**: Front Office Assistant responsible for guest registration, guest check-out and cashiering. The position is also responsible for facilitating or providing assistance in case of guest queries/requests. The Associate shall provide efficient service to guests at the Front Desk and ensure implementation of policies and procedures in line...

Register guests and assigns rooms. Accommodates special requests whenever possible.Assists in pre-registration and blocking of rooms for reservations.Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.Understands room status and room status tracking.Knows room locations, types of rooms available, and...

Responsible and accountable, under the direction of the Assistant Front Office Manager & Duty Manager, for the efficient overall day-to-day operations of the hotel standard. - To maintain the highest standard of guest service and satisfaction. The Front Office Supervisor is responsible to energize team spirit and motivation in all staff. They must also be...

**Responsibilities** - Act as a **shift leader**of the front office operation, including check-in and check-out procedures, guest inquiries, and room assignments. - Monitoring and optimising staff scheduling and workflow to ensure efficient and responsive guest service. - Assists the Front Office Manager in organizing, directing and coordinating the...

**Responsibilities**: - Greet guests warmly, assist with check-in/check-out, handle inquiries and concerns, and provide information about hotel facilities and local attractions. - Maintain accurate records, handle transactions, and provide administrative support to the Front Office Manager. - Resolve guest complaints, escalate complex issues, monitor front...

Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues - Check that all Front Office employees report to work punctually and are well groomed before each of their shift - Conduct daily briefings and ensure that all pertinent information is well received by team...

Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues - Check that all Front Office employees report to work punctually and are well groomed before each of their shift - Conduct daily briefings and ensure that all pertinent information is well received by team...

Department:Rooms DivisionReports To:Head of Resident Relations & ServicesPosition Level:OperationalPOSITION SUMMARYThe Front Office Reception is a key guest-facing ambassador responsible for delivering highly personalized, anticipatory, and discreet luxury services to all VIP, Suite, and special-category guests.This position oversees the full resident...

**Job description** **JOB DESCRIPTION** 1. Responds to reservation requests from guests, travel agents, and referral networks made through various communication platforms. 2. Ensures that reservation hotlines are attended to at all times to meet daily business needs. He / She is responsible for creating, updating, and maintaining reservation records...

**Responsibilities**: GSA / Front Office Assistant are playing an important role in forming a quality image of the hotel as the guest’s first impression, when coming to the reception area: - Responsible for smooth check-in, check-out, posting all transactions and reporting. - Maintain the positive appearance, proper grooming and keeps tidy. - Pays full...