Sales & Support Executive

5 days ago

Kulai, Malaysia Perpetual Management Sdn Bhd Full time

**Sales Executive**

**Perpetual Memorial Park**, established in 1994, is Johor’s trusted private memorial park, providing comprehensive bereavement care services. We are seeking a **Sales & Support Executive** to acquire new customers, generate leads, and achieve sales targets.

**Why Join Us?**
- **Incentives** after confirmation.
- **Fast Career Growth** - Promotion within **1 year**
- **Annual Performance Bonus & Increment**.
- **Medical, Optical & Dental Benefits**.
- **Unlimited Refreshments** - Enjoy a well-stocked pantry
- **Comprehensive Insurance** - GHS & Group Personal Accident coverage.
- **Education Sponsorship** - Invest in your future.
- **Friday Relaxation & Employee Engagement Sessions**.

**Responsibilities**:

- Plan, coordinate, or direct the services for funeral homes.
- Monitor funeral service operation ensuring compliance with applicable services, regulations and laws.
- Merchandising and managing the facilities of funeral parlours.
- Consult the deceased family members to arrange funeral details, such as obituary notice, casket selection etc.
- Offer counsel and comfort to family and friends of the deceased.
- Engage with customers to promote and sell funeral service packages.
- Direct and supervise work of embalmers, funeral attendants, death certificate clerks,
- cosmetologists, or other employees or service providers.
- Respond to customers’ enquiry, complaint, legal enquiries, and other post service matters.
- Implement organisational processes and strategic changes to adapt to market needs.
- Market intelligence such as competitors’ services and pricing benchmarking in the region.
- Complete and maintain records of company assets and/or inventories; maintain proper record of document at all time.
- Evaluate and appraise performance of vendors and other service providers ensuring quality and cost efficiency.
- Train and identify skill development for funeral service employees.
- Implement sales and marketing plan to hit short and midterm target.
- Perform tele-marketing when there’s new product initiative.
- Attend weekly meeting and report weekly activities.
- Record log activities of daily tasks.

**Job Requirement**:

- Diploma/Bachelor in any field & **fresh graduates are welcome to apply**:

- Proficient in English and Mandarin. Mandarin or dialect speakers are preferred, as the role involves interacting with Mandarin-speaking clients
- Good communicator, punctual and well discipline in conduct, team player with good attitude, responsible and full of integrity dealing with customers, peers and superior & multi-tasking and willing to take on additional responsibilities.
- Proficient in Microsoft Office & IT-savvy.
- Willing to work 6 days per week.

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Opportunities for promotion

Supplemental Pay:

- Commission pay
- Yearly bonus

Application Question(s):

- What is your notice period? (Immediately, less than 2 weeks notice, 1 month, 2 months, or 3 months)

**Experience**:

- Sales: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa Malaysia (preferred)
- English (preferred)

**Location**:

- Kulai (Kulai, 81000) (preferred)

Willingness to travel:

- 75% (preferred)

Work Location: In person

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