Client Lifecycle Management

**Client Lifecycle Management - KYC Case Management Analyst (AVP)**:
**Job ID**:R0271298

**Full/Part-Time**:Full-time

**Regular/Temporary**:Regular

**Listed**:2025-06-20

**Location**:Kuala Lumpur

**Position Overview**:
The KYC Apac Regional Case Management team plays an important role in Apac KYC Ops with the main aim of collaborating with KYC production teams in ensuring KYC review and remediation are conducted timely, adhering to KYC regulatory requirements.The team performs robust governance and tight tracking control in ensuring monthly committed KPI is met through close working relationship with regional branches (production team).

**What we will offer you**:
A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

**You can expect**:

- Flexi Work Arrangement
- Competitive salary
- Medical and life insurance coverage
- Annual leave
- 26 weeks of Primary Caregiver leave and 16 weeks of Non-Primary Caregiver leave

**Your Key Responsibilities**:
The key tasks of this individual include, but not limited to the tasks below:
**KYC Case Management and Analysis**:

- Perform KYC progression analysis for generating reports on periodic basis
- Blocker clearance - connect with production and provide guidance in understanding challenges that blocking file to progress
- Investigate and analyze the data provided to translate it into meaningful reports
- Prioritization of streams of review HR, LR20%, NRD, RHP etc
- Offline Completion processing

**Problem Solving & production process improvement**:

- Understand key stakeholder KYC review and remediation challenges and provide appropriate KYC technical resolution (strategic and tactical where appropriate) solutions/workaround
- Analyse available KYC business information from existing tools to identify process improvements opportunity for increasing the KYC timeliness and productivity
- Participate in regional KYC production meetings to resolve KYC blockers and to share governance update

**MIS Function**:

- Be the key coordinator in working with regional production teams and Data MI Analyst with good understanding on the ask and collate requirements for data quality, and support the setting up of data management and data governance processes
- Generate and distribute management reports in accurate and timely manner when necessary
- Be the go to individual for applicable MIS that are made available for production team to allow for smooth operations and easy artefact maintenance
- Ensure traceability of data and able deep dive and investigate issues to self-solve or collaborate with various stakeholders.
- Provide recommendations to update current MIS to improve reporting efficiency and consistency
- Provide strong reporting and analytical information support to management team
- Coordinate in generating both periodic and ad hoc reports as needed
- Suggest Tableau Dashboard build whenever it’s required for various stakeholders to monitor KYC operations performance
- Provide periodic or ad hoc support to extract information using SQL in a timely manner

**Other coverage**:
Full KYC end-to-end exposure and participation in supporting files review in progress, missing in transition and backend correction through Break Resolution Forum

**Your Skills and Experience**:

- KYC Experience - Excellent experience in KYC knowledge in multiple jurisdictions if possible
- Business Improvement - Business process improvement experience who can drive excellent root cause analysis to create more effective information processes
- Analytical - make sense of data and statistics in order to understand the best strategies to apply
- Data modelling -integrate data from multiple sources according to standards and best practices
- Statistic Knowledge - analyse historical data for forecasting and root cause analysis
- Interpersonal skills - MIS analysts interact with all levels of a company’s stakeholders in order to implement their technology solutions and process improvements
- Writing skills - MIS analysts research, prepare, and write a variety of complex reports and analysis
- Experience in Data tools (good to have, not mandatory):

- Data Visualization Tool (e.g Tableau, Power BI) experience is a must
- SQL skills is a must
- Alteryx/Looker Experience
- Phyton Experience
- Highly preferred to have Excel and Access Visual Basic
- Power Platform Experience

**Educations and Other Qualifications**:

- Bachelor's degree in Business Administration, Finance, or a related field
- Experience in banking industries with strong KYC knowledge.
- Analytical and problem solving skills combined with excellent written and verbal communication skills with the ability to cater to demanding stakeholders
- 5+ years of experience in KYC with good exposure in MI, Data Analytics, or a relate