4th Level Support Developer

2 days ago

Kuala Lumpur, Malaysia NOKIA Full time

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The team you'll be part of**

We are looking for highly motivated Senior Support Specilaist responsible for technical support to incidents and problems tickets, ensuring tickets are owned, correctly prioritiesed, followed up and resolved.

**What you will learn and contribute to**

Are you passionate about solving problems?

As part of our team, you will:

- Provide 4th level technical support for Nokia Mediation system
- Diagnose, troubleshoot and implement solutions relating to issues reported by customer
- Provide professional and efficient level of service in accordance with Service Level of Agreement
- Investigation of issues, including trying to reproduce them if require and escalating any defects to product team
- Attending escalation and outage call to drive resolution with Global Care team
- Write knowledge base articles to speed up resolution of repeated incidents
- Contribute to Root Cause Analysis for issues and problems and ensuring improvements plan are implemented
- Work in rotational shifts including night shifts and weekends

**Your skills and experience**

You have:

- Bachelor’s degree in computing or technology
- Having 7-10 years of hands-on software development and/or support experience
- Proven working experience in:

- Java/C programming
- Relational database - PostgreSQL, MariaDB
- Linux environments
- Experience working in Container/Kubernetes environment
- Good troubleshooting and problem-solving skills to deal with a wide range of issued encountered
- Excellent communication skills to deal with multiple stakeholdes at all levels and across different regions
- Experience in OSS/BSS domain with multiple years of exposure to mediation projects is an added advantage

**What we offer**

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

**Nokia is committed to inclusion and is an equal opportunity employer**

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

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