IT Support

2 days ago

Kuala Lumpur, Malaysia NexRoar Services Sdn Bhd Full time

**Job Title**: IT Support (Fresher/Entry-Level)

**Job Summary**:
We are looking for a highly motivated IT Support fresher to join our team. This role provides technical assistance to internal users and plays a critical role in maintaining the functionality of the organization's IT systems. As an entry-level support professional, you will work under the guidance of senior team members to troubleshoot hardware and software issues, assist with installations, and support the day-to-day IT operations of the organization.

**Key Responsibilities**:

- Diagnose and troubleshoot basic technical issues, including network connectivity, printer malfunctions, software errors, and password resets.
- Assist with the installation, configuration, and setup of new hardware and software as needed.
- Document technical issues, solutions, and updates in the ticketing system to ensure all support requests are tracked and resolved.
- Assist in maintaining IT documentation, including troubleshooting guides and FAQs.
- Support remote users by providing guidance on accessing systems and resolving connectivity issues.
- Escalate complex issues to senior IT staff or specialized teams, following appropriate protocols.

**Skills and Qualifications**:

- Degree or diploma in Information Technology, Computer Science, or a related field.
- Basic understanding of operating systems (e.g., Windows, macOS) and troubleshooting steps.
- Strong communication skills and a customer-service-oriented attitude.
- Familiarity with Microsoft Office Suite and other commonly used software.
- Knowledge of networking fundamentals is an advantage.
- Eagerness to learn, problem-solve, and work as part of a team in a fast-paced environment.

**Learning Outcomes**:

- Develop foundational skills in IT troubleshooting and problem resolution.
- Gain hands-on experience with IT support processes, including documentation and escalation procedures.
- Build communication and customer service skills in a technical support context.
- Learn best practices for managing IT resources, network connectivity, and software installations.

**Working Hours**: Full-time / Part-time / Shift (depending on company requirements)

**Location**: [Bangsar South, KL, WFO]

**Job Types**: Full-time, Permanent, Internship
Contract length: 6 months

Pay: RM1,800.00 - RM2,000.00 per month

Schedule:

- Rotational shift

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