Level 3 Support
1 week ago
Job Description
- Troubleshoot complex issues on the below mentioned operating systems.
- Installation of related patches and updates to server infrastructures.
- Perform server related regular operational tasks on the infrastructure across the team’s managed locations.
- Create related documentation of the existing and planned environment.
- Maintain existing documentation of the server infrastructures.
- Participate on preparation and evaluation of technical design for new projects and its possible
improvements.
- Communicate and cooperating with other IT teams, like customer support, network team, security team,
architecture team for to reach common goals.
- Active participation in the capacity planning for the server infrastructure, suggest where required server
upgrades and other mitigating steps.
- Review and propose recommendations for to promote effective utilization of the server resources and thus
limiting possible server issues.
**Requirements**:
- Fluent English language.
- Experience in Windows server operating systems in Datacenter level implementations (2016 or higher).
- Expert level in Active directory, DNS services, DHCP services, M365.
- Understanding of Datacenter level virtualized solutions based on VMware and Hyper-V.
- Knowledge in Backup and Web filtering technologies will be an advantage.
- Certifications and working knowledge of Cloud-based technologies is an advantage -Microsoft/Google/AWS/Azure
- Understanding of Networking fundamentals - IP Addressing & Network topologies.
- Ability to proactively identify and solve problems logically and autonomously (e.g. troubleshooting, root cause analysis, remediations).
- Notions of ITIL-based processes or certification (v3 Foundation level or up) will be an advantage.
- Ability to deal with stress of competing priorities and diverging interests within the same immediate time frame.
- Ability to work in international and cross-cultural team and environment.
- Communicative, with good time management and prioritization skills.
Optimum is a full-spectrum IT services and solutions company whose mission is to “Empower Business with Technology.”
Headquartered in Singapore, Optimum operates from offices in 7 countries with more than 2300 employees across the globe and helps business harness technology to deliver innovative solutions.
We provide cutting-edge software solutions & services on a variety of technology platforms to clients ranging from Fortune 500 companies and to vibrant start-ups.
We offer a comprehensive array of Application Services, Infrastructure Management Services, Cloud and Mobility Solutions, Analytics and Insights and Shared Services. Our impressive track record spans two decades of helping businesses drive innovation, deliver disruptive customer experiences and implement transformational IT projects.
Bachelor's or Equivalent
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