Manager, Ground Operations Projects

3 days ago


Sepang, Malaysia AirAsia Full time

**Your Responsibilities**
- Support the implementation of ground operations projects across AOCs, ensuring consistency and compliance with SOPs.
- Assist in coordinating continuous improvement initiatives in ground services operations.
- Monitor and track station performance against established KPIs (safety, on-time performance, NPS, etc.).
- Provide support in maintaining an organized and updated repository for AOCs systems and procedures.
- Liaise with key stakeholders, including ground handlers and internal departments, to ensure smooth and safe operations.
- Assist in budget preparation and monitoring, ensuring optimal use of resources within the approved cost framework.
- Contribute to station improvement programs and support implementation of best practices.
- Participate in digital and operational projects, including UAT, reporting, and process enhancements.

**Your Traits**
- Strong analytical and problem-solving skills with the ability to translate operational data into insights.
- Good understanding of airport ground operations, including ramp and terminal processes.
- Ability to manage multiple projects, prioritize tasks, and meet deadlines.
- Strong communication and interpersonal skills to work effectively with internal and external stakeholders.
- Knowledge of safety standards, SMS implementation, and compliance with international ground handling regulations.
- Proficiency in relevant ground operations systems (e.g., Navitaire SkySpeed, SkyPort).

**Your Merits**
- Bachelor’s degree in Aviation Management, Business Administration, or a related field.
- Minimum **5 years of experience** in ground operations, with at least **3 years in a supervisory/managerial role**.
- Hands-on experience in terminal and ramp operations.
- Certification in Dangerous Goods and Weight & Balance is preferred.
- Exposure to digital transformation projects or process improvement (Six Sigma knowledge is an advantage).

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.



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