Junior Service Desk Specialist

6 days ago

Kuala Lumpur, Malaysia Agensi Pekerjaan iFORTE Sdn Bhd Full time

**Contract Period**: 12 months, renewable, with 13th-month salary

*To follow Japanese Calendar

**Responsibilities**:

- Answer the Help Desk phone calls
- Process and resolve Incidents & Service Requests:

- Track all relevant Incident and Service Request details, categorize, prioritize and close tickets
- Provides first-line investigation and diagnosis of highly complex incidents
- Escalates the Incidents and Service Requests that they cannot resolve
- Monitor the Service Desk system for tickets assigned to the Help Desk queue and process them based on priority
- May provide coaching and training to lower level employees
- Other system administration type duties:

- Granting shared drive access
- Network account creation and extensions
- Telecom administration tasks
- Processing terminations (de-provisioning network accounts)

**Requirements**:

- Good computer skills including MS Office Suite, Adobe, and ability to operate general office machinery
- Good written and verbal communication skills and interpersonal relationship skills
- Required experience includes the capacity to demonstrate the following skills and abilities: analytical, articulate, attention to detail, decisive, innovative, adaptable, personable, self-confident, team player, effectively manage stress, empathetic, enthusiastic, diplomatic, collaborative, customer oriented, ambitious, continuous learner, resourceful, self-motivated and results oriented.
- Must possess good written and oral communication skills.
- Should be good at problem solving
- Must have good telephone etiquette
- Is able to exercise good judgment using Help Desk standards and following guidelines
- Must be able to establish and maintain effective working relationships with IT staff and internal customers at all organizational levels
- Microsoft Office Suiteo Microsoft Outlook/Office365o Internet Explorer
- Windows 7
- Active Directory
- Virtual Private Network (VPN)
- MobilePASS (one-time password software authentication solution for VPN access)
- **Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules)and take adequate control measures in preventing injuries to themselves and others as well as to the protectionof environment and prevention of pollution under their span of influence/control**

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM5,000.00 - RM7,106.25 per month

**Benefits**:

- Health insurance
- Maternity leave
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary

Application Question(s):

- Would you be okay to try for a 1-year contract role with 13th month salary? You will be renewed or absorbed to permanent after the contract period (based on performance).

**Experience**:

- Help desk: 1 year (preferred)

**Language**:

- Japanese (required)

License/Certification:

- JLPT N1 or N2 certification? (preferred)

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