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Service Crew
2 weeks ago
A Restaurant Service Crew member plays a critical role in providing excellent customer service, maintaining a clean and organized dining environment, and supporting the overall operations of the restaurant. Below is a detailed outline of the responsibilities, qualifications, and skills required for this role:
**Responsibilities**:
- Customer Service:_
Greet customers warmly and assist them in placing orders.
Serve food and beverages promptly and accurately.
Address customer inquiries, requests, or complaints in a polite and professional manner.
Ensure customer satisfaction by regularly checking on tables.
- Order Handling:_
Take orders accurately, input them into the Point of Sale (POS) system, and communicate effectively with the kitchen staff.
Pack takeaway and delivery orders correctly.
- Dining Area Maintenance:_
Set up and clean tables before, during, and after service.
Ensure cleanliness and organization of the dining area, restrooms, and service stations.
- Food Safety and Hygiene:_
Follow food safety standards while serving food and handling utensils.
Adhere to the restaurant's hygiene protocols and health regulations.
- Team Collaboration:_
Work collaboratively with the kitchen and other service crew members to ensure smooth restaurant operations.
Assist in stocking supplies and replenishing condiments, utensils, and other necessities.
- Cashier Duties (if applicable):_
Handle cash and card transactions efficiently and accurately.
Balance the cash register at the end of the shift.
**Qualifications**:
High school diploma or equivalent (preferred but not always required).
Previous experience in a restaurant or customer service role is an advantage.
Basic understanding of food and beverage service etiquette.
**Skills**:
Strong interpersonal and communication skills.
Ability to work in a fast-paced environment while maintaining attention to detail.
Team player with a positive attitude and willingness to learn.
Flexibility to work various shifts, including weekends and holidays.
**Work Environment**:
Standing for extended periods.
Handling heavy trays or equipment.
Working in a noisy and bustling environment.
This role is ideal for individuals who enjoy interacting with people and thrive in a dynamic team-oriented setting. It offers opportunities to gain valuable customer service skills and grow within the hospitality industry.
Pay: RM2,000.00 - RM2,600.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Supplemental Pay:
- Overtime pay
- Tips
