Customer Service

7 days ago


Johor Bahru, Malaysia CARIJOB HOLDING SDN.BHD Full time

Providing introductory information to prospective and new customers
- Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
- Letting patrons know about additional products or services that might benefit them
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
- Escalating queries and concerns, when necessary
- Troubleshooting common issues with products or services
- Working with a team of CSRs and other departments to find appropriate solutions to problems

**Requirements**:

- Minimum SPM / Diploma in Business, Communications, or related field.
- Proven experience in a customer service or call centre role is an advantage.
- Excellent communication skills in English and Bahasa Malaysia. (Mandarin proficiency is a plus.)
- Strong problem-solving skills and attention to detail.
- Ability to multitask and work in a fast-paced environment.
- Basic computer skills and familiarity with customer support systems or CRM tools.

Pay: RM3,000.00 - RM5,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Day shift
- Monday to Friday

Work Location: In person


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