Order Management Coordinator

4 days ago

George Town, Malaysia Motorola Solutions Full time

**Responsibilities**: **Company Overview** Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters. Department Overview The Supply Chain Department is represented by a dynamic team of more than 100 people. We constantly grow and put a strong focus on development both general and individual. Within the Supply Chain we run Order Management, Delivery Management, Customer Master Data, Order Scheduling, Repair, Shipping, Demand and Supply Planning team. Not only do we support other departments but also each other by being there for people in the moments that matter - Seamless execution from order, book to ship through working closely with internal cross functional teams. (Sales, Finance, Product and Fulfillment center) - Process orders with correct documents in compliance with policies and procedures. - Be the single point of contact for customers for orders and enquiries. - Answer incoming calls from customers to process orders, answer enquiries and questions, handle complaints, troubleshoot problems and provide information. - Review scheduled ship date for each orders and provide ship commit to customer upon request. - Attend weekly business meeting and provide shippable orders for the month. - Prepare and co-ordinate with fulfillment team on customer’s required documentation for shipment. - Assigned to work on improvement projects to drive ad achieve higher levels in service quality and customer satisfaction. iv> LI-MH **Basic Requirements** - Bachelor Degree with minimum 1 to 5 years experience in order management, customer service or related type of experience preferred. - Fresh graduates with effective communication skills to manage customer’s expectations and detail oriented will also be considered. - Knowledge of MS Office, especially Excel ,Word, Power point is essential. - Knowledge of Order to Ship/Order to Cash would be value add to the role. - SAP / Oracle or other database system experience prefer. - Data entry skills. - Good verbal and written English is required. - Ability to speak and write in Japanese/Korean/Mandarin would be value add to the role. - Excellent organizations skills. - Detail oriented; Manual order entry activity involved. - Good attitude, team player and adaptable to change. - Ability to speak with and visit customers when required. **We offer**: - Competitive salary package - Strong team-oriented culture - Flexible working hour - Comfortable work conditions - Trainings and broad development opportunities LI-MH **Travel Requirements** Relocation Provided **Position Type** Referral Payment Plan Yes Benefits

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