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Customer Service Administrator

3 weeks ago

Bayan Lepas, Malaysia Jebsen & Jessen Business Services Malaysia Sdn Bhd Full time

**Responsibilities**:

- Responsible to undertake the total sales administrative functions, in support of the Sales team.
- Undertake the Sales Order cycle, such as preparing and processing sales orders, delivery orders, purchase orders and invoicing.
- Undertake other order transactions related to loaned units meant for demonstration, samples, returns, warranty, etc. as and when necessary.
- Ensure delivery is effected based on customers’ requests.
- Prepare and update delivery status for submission to customers based on order confirmation from suppliers.
- Liaise and follow up with suppliers on delivery enquiries, order status, and other matters.
- Follow up with the internal purchasing team on delivery status.
- Ensure prompt delivery of goods.
- Ensure customers are provided with the necessary documents, such as packing lists, upon delivery of goods.
- Handle and follow up with telephone enquiries.
- Maintain a high level of cooperation and teamwork with the Sales team. Handling of all for our processes necessary documentation (Customer P/O, S/O, D/O).**Benefits**:

- EPF
- SOCSO
- Annual Leave