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Team Member, Authorisation
2 weeks ago
Working Hour
- Regular Hours
- Monday - Friday- Business Area
- Community Banking- Location
- Malaysia - Kuala Lumpur- Description
- Handling service request for onyx mailbox authorization, detection & 3D.
- Daily monitoring on cardlink in good status (Visa/Master host)
- Monitoring suspicious transaction via Predator on daily basis (24/7).
- Temporary activation card for BTCX.
- Samsung Pay token activation, Turn off contactless function & Upliftment of card usage.
- Manual cancelation transaction from merchants & acquiring bank.
- Manual approval (CEPP) for non EDC merchant for RHB cards.
- Invalid PAN blocking & Stand-In card number from FRMCC.
- Handling request acquiring bank to confirm on us transaction.
- Reviewing report Authorization Journal (AUTH)
- Verifying SMS invoice for SMS alert via Predator.
- Cardlink parameter - approval rate monitor by Visa/Master
- Monthly report.
- Participate in Agile Ceremonies
- Continuously provide process improvement ideas to the team
- Any other tasks assign by Team Leads
- Maker for all BAU activities.
- Requirements
- Degree in any field with min CGPA 2.80
- Minimum 2 years’ experience in credit card operations
- Good problem solving skills
- Ability to provide answers to impromptu questions
- Good communication skills (ability to communicate/collaborate with team members)
- Ability to be patient and actively listens to others, and understands others' views
- Benefits
Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Formal (e.g. Shirts + Ties), Performance Incentive Scheme