Intellectual Property, Counterfeit

1 week ago


Kuala Lumpur, Malaysia Shopee Full time

Department Operations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Be responsible for the curation of marketplace content to ensure the quality as well as the legitimacy of the listings
- Ensure compliance with Intellectual Property (IP) laws based on brand complaints and the authenticity of listings in the marketplace
- Document content management processes and policies and work on their continuous improvement
- Work with the Customer Support teams and Business Development teams to handle listing inquiries and troubleshooting of listing-related issues
- Undertake project work as required; undertaking any initiatives identified based on business needs

**Requirements**:

- Strong communication skills in English and Malay, in both verbal and written forms
- Strong logical thinking and problem-solving skills at all times
- Good team player, positive attitude and eager to learn
- Driven and motivated
- Has passion in the eCommerce industry
- Basic Microsoft Excel skill is a plus
- Strong presentation skills and previous training background are a must



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