Admin Customer Service

**Customer Database Operation**

Organize and allocate existing clients' resources and management. 部门内部已有老客户资源梳理、分配

Regularly formulate customer networking activities, and on-site networking planning & arrangements. 定期制定部门客户联谊活动，及现场执行安排

Perform maintenance for high-end customers, product upgrades, promotion of new/existing product lines. 高端客户定期维护，产品升级，新老产品交替宣导

Research for customer avatar, background and needs, organised customer data analysis, customer guideline for purchase flow. 调研用户画像，整理用户画像数据，并指导用户画像应用

Establish and manage clients pool management, establish groups and communities for positive ecology, enhance customer relations and bond with the company. 建立和运营用户社群，构建社群内部的良性生态，增强用户粘性

Achieve short-term and long-term customer operational goals for client activation. 通过各种用户激活，达到短期和长期的运营目标

Regularly perform customer survey and data analysis on customer background and deeply explore user needs, then summarize optimization suggestions. 定期进行各类型用户调研，深入挖掘用户需求，壁理归纳优化建议

Develop user growth strategies to improve user conversion rates and satisfaction. 制定用户增长策略，提升用户转化率和满意度

Track user feedback and needs to optimize products and services. 跟踪用户反馈和需求，优化产品和服务

Maintain user relationships and improve user loyalty. 维护用户关系，提高用户忠诚度

**Customer Relation Management**

**Pre-sales system management 售前系统管理功能**:
Obtaining, importing, analyzing, and converting leads to customer and business opportunities. 即线索获取、导入、分析、转化为商机整个CRM系统都是在围绕有效线索

**Leads Acquisition 线索获取**

Paid Ads Channel : Through paid channels and methods to obtain customer leads. 广告付费渠道 : 通过某些方式的投放，付费获得客户线素

Channel : Provide channel usage analysis. 渠道 : 渠道商给到线索

Self-Built traffic : Official website, APP, Public pages, Red-Book, etc. 自建流量 : 官网，APP，公众号、小程序、小红书账号等各类自建自媒体

Sales self-recruitment/Customer referral system: Leads obtained through referral or strangers. 销售自拓/客户转介绍 : 销售通过陌拜或者客户转介绍的方式后获得的线索

Business opportunities resources: Business opportunities research. 商业合作资源置换 : 商业合作伙伴提供的线索

Offline activities : Networking, Programmes, Meetings or Exhibitions, etc. 线下活动 : 通过举办交流会、论坛、展会等获得的线索

**Leads Management 线索管理**

Leads Import : Manually create individually, import batches leads. 线索导入: 手动创建单个线素, 批量导入线索, 对接系统线素

Lead Analysis : Effectiveness analysis and duplication checking, quality analysis. 线索分析: 有效性分析+查重, 质量分析

Leads Distribution, Recovery, Cultivation and Conversion : Distribute, Recycle, Cleaning, Nurturing, Conversion. 线索分配回收培育转化: 分配, 回收, 线索的清洗, 线索培育, 线素转商机

**Sales management 售中管理**

To implement and comply with sales process flow, including customer management & sales management. 销售过程管理的实现，即客户管理 + 销售管理

Sales opportunity management: Create sales opportunity, allocation, follow-up, evaluation, etc. 销售机会管理 : 包括销售机会创建、分配、跟进、评估等

Sales forecast : Trend forecast analysis, planning and reports. 销售预测 : 包括销售趋势分析、销售预测计划、销售预测报告等

Sales quotation : Create quotation, approval, send out and follow-up. 销售报价 : 包括销售报价单创建、审批、发送、跟踪等.

Order management: Create order, approval, analysis, tracking and follow-up. 订单管理 : 包括订单创建、审批、分配、执行、跟踪等

Contract/Agreement management: Create contract/agreement, approval, signing, tracking. 合同管理 : 包括合同创建、审批、签署、跟踪等

Sales team management: Team establishment, team management, team sales analysis, etc. 销售团队管理 : 包括销售团队建立、销售团队管理、销售团队业绩分析等

Sales event management: Sales proposal, sales execution, sales effect analysis, etc. 销售活动管理 : 包括销售活动计划、销售活动执行、销售活动效果分析等.

**After-sales Service Management 售后管理**

Service order management: Create work order, dispatch, follow-up, closing, etc. 服务工单管理 : 包括服务工单创建、派发、跟进、关闭等。

After-sales analysis: After-sales inquiry, analysis, reports and statistics.