Service Crew

2 days ago

Kuala Lumpur, Malaysia Mads Group Sdn Bhd Full time

**Position Overview**:
The **Service Crew** plays a key role in delivering a welcoming and efficient customer experience. This role involves taking orders, serving food and beverages, maintaining cleanliness, and assisting in the smooth daily operations of the cafe. As a frontline representative, the Service Crew ensures customers feel attended to, comfortable, and satisfied throughout their visit.

**Key Responsibilities**:
**Customer Service**:

- Greet guests warmly and provide friendly, attentive service throughout their dining experience.
- Accurately take orders, handle special requests, and relay them to the kitchen or barista station.
- Serve food and beverages promptly and ensure correct items are delivered to the right tables.
- Provide information about the menu, make recommendations, and handle basic inquiries.

**Floor & Table Management**:

- Ensure tables are properly set up and maintained before, during, and after service.
- Clear tables efficiently and reset them for the next guests.
- Monitor cleanliness in the dining area, condiment stations, and customer-facing spaces.

**Team Coordination**:

- Work closely with baristas, kitchen staff, and fellow service crew members to ensure a smooth workflow.
- Support teammates during busy periods by assisting with clearing, running food, or handling cashier duties as needed.

**Cleanliness & Hygiene**:

- Follow hygiene and sanitation procedures at all times, including during food handling.
- Ensure front-of-house cleanliness standards are met consistently throughout the day.

Pay: Up to RM2,300.00 per month

**Benefits**:

- Additional leave
- Flexible schedule
- Meal provided
- Opportunities for promotion

Schedule:

- Rotational shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus

Work Location: In person

Expected Start Date: 06/15/2025

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