Chinese Bilingual Assistant Manager for Bpo

7 days ago


Johor Bahru, Malaysia Gratitude Inc. Full time

POSITION : ASSISTANT MANAGER, OPERATION
- To ensure desired customer delight by providing satisfactory response to customer interaction.
- Manage Customer Interactions through Inbound & out bound voice contact through his/her team
for the various services.
- Evolve more effective work process for improving customer interactions.
- Constantly monitor & review performance metrics for achievement of objective.
- Contribute inputs towards sales & marketing plans.
To interface with respective work centre for resolution of complaints.
- Manage resolution of billing queries /Issues.
- To track & ensure closure of complaints.
- To effectively manage Contact Centre operations for constant performance achievements.
- Identify relevant training needs of agents & ensure effective implementation.
- Effectively manage shift operations.
- Interface with IT/HR/ Training/Quality.
- Collate data & generate MIS report.
JOB SPECIFICATION
- Experience: 3-5 years experiences. In the field of customer service (call centre exposure must)
- Qualification : must possess at least Diploma or equivalent
- Proficient in Microsoft Office and computer skills
- Willing to work at Medini, Iskandar Puteri, Johor.
KEY SKILLS

Operations Manager
COMPUTER SKILL
Customer Service
Customer Service Manager
Chinese

**Job Types**: Full-time, Permanent

**Salary**: RM8,000.00 - RM95,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion

Schedule:

- Flexible hours

Supplemental pay types:

- 13th month salary
- Overtime pay
- Performance bonus
- Yearly bonus

COVID-19 considerations:
Always



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