Customer Service Executive

3 days ago

Bangsar South, Malaysia Lifework HR Services Sdn Bhd Full time

**Responsibilities**:

- Account Management, to manage portfolio of existing customers, make telephone calls regular timely cycle and to secure new business (serving corporate clients, relationship building, cross selling/upselling products and services)
- Understand customer's objectives, buying criteria and decision making processes and form long term business relationships in order to leverage revenue from the relationship and promote our company as a quality supplier
- Negotiate price and volume discounts in accordance to our policy and liaise with support staff to ensure customer retention and continued business.
- Identify and gain new business through a sustained program of cold calling and follow up on referrals/leads
- Problem solving: Customer complaints, responding and satisfying client sales and post sales requirements.

**Job Requirements**:

- Minimum 2 years of relevant experience and above
- Preferred skill(s): Call Center background, Customer Service, CRM module in logistics fields, sales and account management experience
- Possess excellent verbal and written communication skills in English
- Strong interpersonal skills
- Result driven and works well with KPI
- Comfortable working with different modes of communication for liaison work (Primarily Phone)
- Willing to work at Bangsar South
- Permanent roles available

**Job Types**: Full-time, Contract
Contract length: 6 months

**Salary**: RM3,500.00 - RM4,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Bangsar South: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (required)

**Experience**:

- Call Center: 1 year (preferred)
- key account management: 1 year (preferred)
- customer service: 1 year (preferred)

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