IT Help Desk Support

1 week ago

Puchong, Malaysia FirstWorks Group Sdn. Bhd. Full time

2. Performing remote troubleshooting through diagnostic techniques and relevant questions.

3. Determining the best solution based on the issue and details provided by customers.

4. Walk the customer through the problem-solving process.

5. Identify and escalate unresolved issues to related parties or next level support.

6. Provide support to technical team on site.

7. Responsible and acting as ticket owner to monitor the progress of the next level support to comply in within SLA agreement.

8. Provide accurate information on IT products or services.

9. Create, update and record events, problems and the resolution in logs and ticketing system.

10. Follow-up and update customer status and information.

11. Pass on any feedback or suggestions from customers to the appropriate internal team.

12. Identify and suggest improvements to procedures.

13. Prepare data and monthly report for management when necessary.

14. Complete any other tasks as assigned by superior.

15. Can work on shift.

Requirements:
Minimum Qualification Required/Field of Study

Bachelor's Degree, Diploma/Adv. Diploma, Professional Certificates in computer science & IT and electronic
- Diploma, Advanced/Higher/Graduate Diploma
- Fresh graduates are welcome to apply
- Good in communication skills and fluent in English and Bahasa Malaysia
- Attend technical training and being able to transfer knowledge within teams.
- **Provided first-level technical support to end-users, addressing hardware, software, and network issues promptly and efficiently.**

**- Assisted users with account setup, password resets, and access permissions, ensuring security protocols were followed.**

**- Collaborated with other IT teams to resolve complex issues and implement system upgrades and patches.**

**- Must have knowledge in computer Operating Systems, Microsoft Office and other Computer based Software**

**Have some knowledge or experience in works related to CCTV System, Access Control and Networking is an added advantage**

**Salary**: RM2,000.00 - RM4,500.00 per month

**Benefits**:

- Health insurance
- Parental leave

Schedule:

- Monday to Friday

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