After Sales Services

2 weeks ago

Kuala Lumpur, Malaysia Gree Air Conditioner (M) Sdn Bhd Full time

**Job Overview**

The After Sales Services role is pivotal in managing after-sales affairs both domestically and internationally. It involves addressing customer complaints, improving satisfaction, and overseeing repair feedback cases. The position requires proficiency in managing after-sales work for international clients, including manual preparation and video assistance. Additionally, managing the after-sales team, developing the department, and establishing effective workflows are crucial aspects of the role. The position also involves establishing technical analysis processes, improving after-sales skills, and managing after-sales accessories.

**Role & Responsibilities**:

- Manager after-saes affairs for both domestic and international markets.
- Address customer complaints and enhance customer satisfaction levels.
- Independently handle after-sales work for international clients.
- Prepare after-sales service manuals in Chinese and English.
- Assist in the filming of repair videos.
- Manage and develop the after-sales team.
- Establish and improve the after-sales department’s system and workflows.
- Develop a technical analysis process for after-sales problems.
- Continuously enhance after-sales skills and professionalism.
- Analyze warning and maintenance data for after-sales purposes.
- Report product issues promptly and coordinate with relevant departments.
- Manager after-sales accessories.
- Handle customer service management tasks.
- Perform any ad hoc duties assigned by superiors.

**Qualifications**:

- Bachelor's degree in a relevant field, such as Business Administration or Engineering.
- Proven track record at least 3-5 years in after sales services or a related field.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Leadership experience, with the ability to manage and develop a team.
- Problem-solving abilities, with a proactive approach to addressing customer complaints and product issues.
- Customer-oriented mindset, with a focus on improving customer satisfaction.

**Preferred Skills**:

- Experience in managing after-sales affairs in international markets, with an understanding of cultural differences and business practices.
- Familiarity with filming and video editing, to assist in the creation of repair video.
- Previous experience in team management, with a track record of developing and motivating a team.
- Strong communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.
- Ability to manage multiple tasks efficiently, with a detail-oriented and analytical mindset.
- Familiarity with after-sales service manuals and the ability to create and maintain them effectively.
- Knowledge of relevant software and tools used in the after-sales services, such as CRM systems.

Pay: RM4,000.00 - RM15,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Fixed shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Application Question(s):

- Could you please explain the reason for leaving your current company?
- What is your current salary and what is your expected salary?
- What is your notice period?

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