After-Sales Operation Assistant

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Xiaomi Technology Full time 80,000 - 120,000 per year

Key Responsibilities:

  • After-Sales Operations:
    Oversee and manage all after-sales service activities, including customer support, warranty services, and repairs in the designated region.
  • Team Management:
    Lead, train, and motivate after-sales service teams, ensuring high performance and professional customer interactions.
  • Customer Satisfaction:
    Ensure excellent customer service by addressing complaints, improving service efficiency, and maintaining high customer satisfaction scores.
  • Dealer & Partner Coordination:
    Work closely with dealers, service centers, and third-party service providers to ensure high-quality service delivery.
  • Process Improvement:
    Identify areas for service improvement and implement best practices to enhance efficiency and service quality.
  • Cost Control & Budgeting:
    Manage the regional after-sales budget, optimize operational costs, and ensure profitability.
  • KPI Monitoring & Reporting:
    Track key performance indicators (KPIs), analyze service data, and prepare regular reports for senior management.
  • Compliance & Standards:
    Ensure adherence to company policies, safety regulations, and industry service standards.
  • Parts & Inventory Management:
    Coordinate with the supply chain team to ensure the availability of spare parts and minimize service downtime.
  • Technical Support & Training:
    Provide technical guidance and training to service teams and dealers to enhance their capabilities.

Qualifications & Requirements:

  • Education:
    Bachelor's degree in Business Administration, Engineering, or a related field.
  • Experience:
    Minimum of 5 years of experience in after-sales service management, preferably in the automotive, electronics, or consumer goods industry.
  • Skills:
  • Strong leadership and team management skills.
  • Excellent problem-solving and decision-making abilities.
  • Strong customer service orientation.
  • Good communication and negotiation skills.
  • Ability to analyze data and drive performance improvements.
  • Technical Knowledge:
    Familiarity with service operations, warranty policies, and technical troubleshooting.
  • Language:
    Proficiency in English and Chinese.
  • Travel Requirement:
    Willingness to travel within the assigned region as needed.

Key Performance Indicators (KPIs):

  • Customer satisfaction rating
  • Service turnaround time
  • Cost efficiency in after-sales operations
  • Complaint resolution rate
  • Team performance and training effectiveness
  • Spare parts availability and usage efficiency

  • Sales Support cum Operation Assistant

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia FUKUBLOOMS SDN BHD Full time 18,000 - 30,000 per year

    Sales Support cum Operation Assistant (1-Year Contract)Location: 12A, Jalan 1/33B, Mwe Kepong Commercial Park, 52000, Kuala Lumpur.Salary: RM1,800 per monthEmployment Type: 1-Year ContractJob DescriptionWe are looking for a Sales Support cum Operation Assistant to assist in daily sales and operational tasks. You will receive hands-on training from senior...

  • executive - sales operations

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hartalega NGC Sdn Bhd Full time 80,000 - 120,000 per year

    OVERVIEWTo manage the Sales Operation Process be guided by the SOP and WI established.To maintain overall office administrative system for Sales Department.To maintain the department be compliance with company's quality certifications.To maintain/improve the office's condition be compliance to ISO 140001, OHSAS 18001 and 5S.To manage new Sales Operation...

  • sales assistant and sales executive

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Omni Combat Fitness Full time 30,000 - 60,000 per year

    We're Hiring: Sales Assistant (Online) & Sales ExecutiveJoin our growing fitness teamIf you're passionate about fitness, confident on the phone, and enjoy helping others take the first step toward their goals — we want you on our team.Sales Assistant (Online / Call-Based)Your main role is to handle sales through calls, WhatsApp, and online inquiries —...

  • Senior Cloud Operations Engineer

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sales Ninja Official Full time 10,000 - 160,000 per year

    Cloud Operations EngineerSummary:If building and maintaining cloud scalable systems and solving complex problems is your passion, you are reliable, collegial and thrive in a fast paced collaborative environment, this is the job for you. The Senior Cloud Operations Engineer will use their expertise to design, develop, and document our cloud infrastructure,...

  • executive - sales operations

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hartalega Full time 60,000 - 120,000 per year

    Company OverviewLeading Growth Through InnovationAs the World's No.1 Nitrile Glove manufacturer, Hartalega is currently in the process of recruiting a diverse pool of talented people, across various specialisations and backgrounds. You will enjoy exceptional benefits and incentives, as well as a well-defined path for career success.Hartalega is made up of a...

  • Sales Assistant

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia PT Mitra Adiperkasa Tbk (MAP Fashion1) Full time 30,000 - 60,000 per year

    Flying Tiger Copenhagen traces its roots back to a stall at a flea market in Denmark where founder Lennart Lajboschitz sold umbrellas with his wife Suz. Then, in 1988, Lennart and Suz opened their first brick-and-mortar store in a local neighbourhood of Copenhagen.At Flying Tiger Copenhagen our doors are always open It is important for us that all employees...

  • Part-time Sales Assistant

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Abayalubnaa Sdn Bhd Full time 187,200 - 208,320 per year

    Position: Part Time Sales AssistantCompany: Abayalubnaa / Bidaaya TradingNo. of Vacancy: 1Job Scope:Attend and serve customers at the boothArrange and display products neatlyHandle payment and record daily salesAssist with stock replenishment and packingMaintain cleanliness of booth areaRequirements:Female, aged 18 and aboveFriendly, responsible, and...

  • Technical Sales Engineer

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia EFTECH Energy Solutions Full time 60,000 - 120,000 per year

    Company DescriptionEFTECH Energy Solutions, founded in 2015 in Malaysia, is a leading provider in the directional drilling and measurement while drilling domain. The company is highly regarded for its expertise in Real-Time Operations (RTOC) and digital transformation. With a commitment to excellence, EFTECH strives to deliver top-quality services and has...

  • Assistant Manager, Operational Risk

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong MSIG Takaful Berhad Full time 90,000 - 120,000 per year

    Job DescriptionTo consolidate data from business units and prepare monthly risk dashboard reporting.To perform monthly follow up with business units on outstanding incident / loss event reporting, ensure incidents detected are investigated and reported in Orion after Shariah assessment.To assist coordination of Risk Control Self Assessment (RCSA) with...

  • Sales Executive

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Talentvis Full time 60,000 - 120,000 per year

    We're looking for a drivenSales Executiveto support our growing business in the building materials sector.You will manage customer relationships, handle day-to-day sales operations, and work closely with internal teams to ensure smooth delivery. This role suits someone proactive, hands-on, and comfortable with both sales' execution and customer servicing.Key...