executive - sales operations

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hartalega NGC Sdn Bhd Full time 80,000 - 120,000 per year

OVERVIEW

  • To manage the Sales Operation Process be guided by the SOP and WI established.
  • To maintain overall office administrative system for Sales Department.
  • To maintain the department be compliance with company's quality certifications.
  • To maintain/improve the office's condition be compliance to ISO 140001, OHSAS 18001 and 5S.
  • To manage new Sales Operation process practises from BPR discussion.
  • To prepare KPI Updates for department's achievement tracking.
  • To generate report required by management.
  • To prepare master price.
  • To assist in chairing weekly Sales Operation meeting.
  • To support operations by supervising Customer Assistants.
  • To support operations by co-ordinate between sales team and internal customers.
  • To maintain the department be compliance with HR's rules and regulation.
  • To handle yearly project.
  • To handle and manage all administrative task.
  • Key assistant to Sales Operation Senior Executive and Manager.
  • Provide training, guidance, and coaching to subordinates.
  • Any other tasks assigned by the superior.

DUTIES AND RESPONSIBILITIES

  • Responsible for business process practises as established.
  • Continually review the established SOP and / or WI for improve purpose.
  • Creating new SOP and / or WI when necessary.
  • Responsible for up keeping filing system with compliance to company's quality certifications (example: agreement).
  • Handling fire drill program.
  • Handling Internal and External Audits.
  • Handling new development of control document (example: Customer Requirement File).
  • Handling new project for Sales Operation improvement.
  • Responsible for accuracy of report for KPI Tracking.
  • Responsible to generate and prepare the required report.
  • Responsible for the master price list and its accuracy.
  • Responsible for Sales Operation meeting minutes.
  • Responsible for Customer Survey Analysis Report.
  • Training, coach and motivate Customer Assistants NE6 and below.
  • Responsible for planning for annual training schedule and identify training needs for Customer Assistant.
  • Responsible to act as liaison within sales team and relevant department at the factory.
  • Responsible for controlling and monitoring office expenditure.
  • Communicate with contracted vendors and new office's owner on their service contracts, services provided and payment.
  • Responsible for the sufficiency of glove samples at the storage.
  • Attend and support exhibition.
  • Responsible for the attendance records of Customer Assistants NE6 and below.
  • Any other task assigned by the superior.

REQUIREMENTS

  • Bachelor Degree in Sales/Marketing or equivalent sales field.

  • Minimum 2 years of experience with similar roles and responsibilities preferred or fresh graduate.

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