Admin After-sales Customers' Service Executive-mandarin Proficient
2 days ago
**Job Vacancy: Admin cum After-Sales Customer Service Executive (Mandarin-Proficient)**
Company**:Old Profession Healthcare Resources Sdn. Bhd.**
**Location: Bandar Sri Damansara, Kuala Lumpur**
**Job Type: Full-Time | Permanent**
**Salary**: RM 2,700 - RM 3,200 per month
**Perks & Benefits**:
Annual Bonus & Company Trips (after 1 year of service)
Fast-track career growth in a creative, supportive, and dynamic team
**About Us**
Old Profession Healthcare Resources Sdn. Bhd. is a fast-growing e-commerce company specializing in Traditional Chinese Medicine (TCM) health products.
Our mission is to modernize ancient wisdom and connect with today’s consumers through engaging digital content and impactful customer experiences. We reach thousands daily across Facebook, TikTok, Xiaohongshu, and YouTube — and we’re now seeking a dedicated **Admin cum After-Sales Customer Service Executive**to strengthen our operations and support our valued customers.
**Key Responsibilities**
**Manage Admin & Records**: Handle SQL data entry, bookkeeping, invoices, payments, and maintain accurate customer records.
**Coordinate Consultations**: Schedule and arrange physical and/or video calls between TCM doctors and patients/customers.
**Update Customer Data**: Keep the system up-to-date for doctors’ reference and smooth operations.
**Process Invoices & Documentation**: Issue dealer invoices, prepare and organize Delivery Orders (DO), and ensure proper filing of paperwork.
**Assist with Basic Physical Therapy Arrangements**: Support TCM doctors, coordinating simple therapy setups, and guiding patients during basic consultation procedures (training provided).
**Deliver Excellent After-Sales Support**: Ensure clear, prompt communication and a seamless customer experience.
**Requirements**:
Minimum 2 years’ relevant working experience
**Proficient in Mandarin (written & spoken) — essential for customer and team communication**
Strong organizational skills, detail-oriented, and proactive
Interest or basic knowledge in Traditional Chinese Medicine (TCM) is an added advantage
**Why Join Us?**
Competitive salary + attractive incentives
Career advancement in a growing, forward-thinking company
Exposure to e-commerce operations and healthcare innovation
Supportive team culture that values initiative, creativity, and growth
Be part of a company where your contributions truly make an impact
**How to Apply**
(Kindly include a recent photo and highlight relevant experience.)
**Job Types**: Full-time, Permanent
Pay: RM2,700.00 - RM3,200.00 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Work Location: In person
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