Front Office Supervisor
2 days ago
Responsibilities:
- To supervise all your staff matter including staff grooming uniforms, attendance, punctuality, compliance to resort rules and regulations and front office SOP.
- To ensure that guests experience maximum comfort and satisfaction at the hotel without any hitches in order to present a good image of the hotel and leave lasting impressions in the minds of visitors.
- Providing assistance to the heads in the administration department.
- Undertake all documents and report request by Accounts department.
- Responsible on room reservation; group booking, online travel agent, direct reservation, walk in reservation and others related.
- Responsible for all incoming calls, responding to them and transferring the call to the appropriate department/ person.
- Providing information about the service and products of the resort.
- Registration of guest, check in, check out and billing as Front Office procedures.
- Attending guest complaints and any incident, report and follows the procedure.
- Ensure all guest are well treated to maintain superior guest satisfaction levels.
- Plan and propose to up sell our product. Work with Sales department to pass all leads to follow up an able to achieve sales targets.
- Review, analyse and improve guest review in trip advisor or online travel agent review comments.
- Maintain of all documents, files and all Front Office records in an organized manner.
- Undertake all front office daily sales revenue, record and submitted to account department.
**Benefits**:
- Free parking
- Maternity leave
- Meal provided
- Opportunities for promotion
Schedule:
- Morning shift
- Afternoon Shift
- Night Shift
Supplemental Pay:
- Overtime pay
**Education**:
- Sijil Pelajaran Malaysia (preferred)
Expected Start Date: Immediately
Pay: From RM2,000.00 per month
**Benefits**:
- Free parking
- Meal provided
- Opportunities for promotion
- Professional development
**Experience**:
- Front Office Supervisor: 1 year (preferred)
**Location**:
- Kuantan (preferred)
Work Location: On the road
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