Agent - Air Export Operations

1 week ago

Sepang, Malaysia Expeditors Full time

Company Description Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. At Expeditors, we pride ourselves on being a solutions-based organization and take time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Due to our relationships with local suppliers and global air and ocean partners, we can provide customers with the best routing and pricing options. Our comprehensive, flexible spectrum of services is supported by leading-edge information technology that provides a high level of visibility from end to end. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore. At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you." **Job Description**: - Ensure smooth and timely freight process flow - Ensure accurate and timely data entry into our operational system - Track and Trace Air Export Files and reporting - Use Tree View on daily basis - Ensure arrival notices are communicated to overseas and customers - Ensure accurate and timely client and vendors billing - Interact with our customers in arranging their international shipments, meeting customer - service standards - Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved) - Meet compliance at all times to regulations internal and external in accordance with government regulations - Understand department process flow, and looking for best practices to improve operational efficiency and productivity - Ensure all customers standard operating procedures in place and updated in the DLSOPs - Meet KPI standards in accordance with the Company’s procedures - Escalation of problems to Management when necessary - Take on additional assignment as required, supporting company needs. **Qualifications**: - Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results - Good Microsoft Office skills (Excel, Word etc.) - Emotional resilience - Self-reflecting and open to feedback - Initiative and ability to work in autonomy - Role model of integrity and pride for all employee - Proven supervisory attitude Additional Information Expeditors offers excellent benefits - Employee Stock Purchase Plan - Training and Personnel Development Program All your information will be kept confidential according to EEO guidelines.

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