Sales Administrative Assistant

7 hours ago


Seri Kembangan, Malaysia Glasfil Polymer Sdn Bhd Full time

**Overview**

**Responsibilities**

**1. Sales Support**
- **Assisting the Sales Team**: Provide support to the sales team by organizing sales materials, preparing sales presentations, and coordinating schedules for meetings and calls.
- **Communication**: Act as a liaison between the sales team and other departments (like marketing, finance, and logistics) to ensure smooth operations and quick resolutions of issues.

**2. Order Processing**
- **Order Entry**: Process sales orders into the system, ensuring accuracy and timely delivery of products or services.
- **Customer Inquiries**: Address customer queries about order status, delivery, and product details.
- **Invoicing and Billing**: Prepare and send invoices, ensuring that they match the agreed terms and conditions.

**3. Customer Relationship Management (CRM)**
- **Database Management**: Maintain and update the CRM system with customer details, sales opportunities, and contact information.
- **Lead Tracking**: Help monitor leads and ensure follow-ups are completed.

**4. Sales Reporting**
- **Data Analysis**: Generate and maintain reports on sales performance, sales targets, lead conversion rates, and other key metrics.
- **Sales Forecasting**: Assist in preparing sales forecasts by compiling historical sales data and market trends.
- **6. Documentation and Record Keeping**:

- **Sales Contracts and Agreements**: Assist with the creation, documentation, and management of sales contracts, agreements, and related paperwork.

**5. Administrative Tasks**
- **Scheduling and Coordination**: Set up meetings, organize events, and assist with travel arrangements for the sales team.
- **Reporting**: Prepare internal reports for management or other stakeholders on sales performance, customer feedback, and market trends.

**6. Customer Service**
- **Problem Resolution**: Help address any issues that arise post-sale, including handling complaints or product returns.
- **Follow-ups**: Ensure after-sales service, follow up with customers to assess satisfaction, and relay feedback to the relevant teams.
- **File Organization**: Maintain records for all transactions and sales activities.

**Qualifications**
- Proven experience in an administrative role or similar position
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Strong organizational skills with keen attention to detail
- Excellent communication skills, both written and verbal
- Ability to multitask and prioritize tasks effectively
- Knowledge of basic office equipment operation

Pay: From RM2,000.00 per month

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person


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