Customer Care Officer Iii

1 week ago

Melaka, Malaysia Singtel Full time

**Customer Care Officer III**:
**Date**:30 Oct 2024

**Location**: Melaka, Malaysia

**Company**:Singtel Group
- At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all._

Be a part of something BIG

We’re looking for Customer Care Officer who loves solving problems and creating long term customer relationships. This is a great opportunity if you are passionate about customer support and the role it plays in making a customer-centric team successful.

Make an Impact by:

- Process customer requests within service level and accuracy target.
- Act on remedial action report.
- Processing New & Recontract of Mobile, Fibre, TV & TV Content, Singtel Power, and Add-On Products, Lifestyle & Premium Items.
- Processing Port In/ Port Back for Mobile & Fibre.
- To perform call out on ad-hoc basis to do appoinment confirmation ie. Fibre installation appoinment, mobile delivery scheduled.
- Liason point with various sales team such as Inhouse & outsource partners.
- To participate fully in the team, taking part in the regular team meetings and buzz sessions, giving feedback and ideas to colleagues and the Team Leaders.
- To escalate any unresolved issues, which cannot be completed within the agreed procedures.
- Provide feedback for continuous improvement and make recommendations to the Team Leader.

Skills for Success:

- At least Diploma/ Bachelor's Degree in Business Studies/Administration/ Management, Commerce or equivalent.
- Excellent attention to detail and numerical accuracy.
- Strong written and verbal communication skills in English.
- Customer oriented.
- Able to work well both independently and as part of the team.
- Able to plan and prioritize tasks effectively.
- Highly organized approach to work.
- Flexible in doing extended work hours if required.

Rewards that Go Beyond:

- Full suite of health and wellness benefits.
- Ongoing training and development programs.
- Internal mobility opportunities.

Working Location:
Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.

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