Customer Care Officer- Sme
2 days ago
**Customer Care Officer
- SME**:
**Date**:18 Jun 2025
**Location**: Melaka, Malaysia
**Company**:Singtel Group
**Be a part of something BIG**
We are looking for Customer Care Officer who loves solving probem and creating long term customer relationships via voice support.
**Make an Impact by**:
- Respond and follow up promptly to customer enquiries
- Handle and resolve complex cases to ensure customer satisfaction
- Obtain and evaluate all relevant information to handle enquiries and complaints
- Record details of enquiries and customer interactions including actions taken.
- Work effectively with a variety of situations, individual and groups
- Communicate and coordinate with internal departments at all levels
- Demonstrate effective telephone techniques that meet Quality Assurance standards
- Acquire multiple product knowledge to enhance ability to understand customer needs across different SingTel products
- Identify processes, procedures and workflow improvements and assist in the implementation
- Meet and/or exceed all individual and team Key Performance Indicators (KPI) set by the management
**Skills for Success**:
- Diploma or Degree holder in Business Administration or related discipline
- With at least 1 year of relevant experience in customer fronting role via voice in Contact Centre environment
- Fresh graduate is encouraged to apply
- Customer oriented with good interpersonal and communication skill
- Self-driven individual with a positive attitude
- Pleasant disposition and personality
- Highly adaptable to a fast-paced and dynamic environment
- Problem analysis and problem-solving skills
- Willing to work rotating shifts, if applicable
**Rewards that Go Beyond**:
- Full suite of health and wellness benefits
- Ongoing training and development programs
- Internal mobility opportunities
**Working Location**:
Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.
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