Technical Support Officer

2 weeks ago

Ipoh, Malaysia SNS Network (M) Sdn Bhd Full time

**Responsibilities**:

- Provide client support and technical issue resolution on products and services.
- Knowledge in troubleshooting hardware and software.
- Identify and correct or advise, on operational issues in client computer systems.
- Diagnose/troubleshoot and repair computer devices, software installation, assemble PC.
- Required to perform onsite service at clients' locations.
- To undertake any-hoc assignments as and when required.

**责任**:

- 提供有关产品和服务的客户支持和技术问题解决方案
- 具有对硬件和软件进行故障排除的知识
- 确定和纠正或建议客户端计算机系统中的操作问题
- 需要在客户所在地执行现场服务
- 自我开创,负责任,具有良好的分析能力
- 具备良好的沟通和技术能力,包括咨询技巧和面向客户的技巧
- 主动,快速学习和自信
- 能够独立工作,承担全部责任并在最低限度的监督下加班

**Requirements**:

- Required language(s): Chinese, English, Bahasa Malaysia.
- Fresh graduates are welcome to apply.
- A self-starter, responsible, analytical with good-attitude.
- Possess good communication and technical skills with consultative skills as well as customer-oriented skills.
- Initiative, fast learner and confident.
- Able to work extra hours, independently, full responsibility and with minimum supervision.
- Applicants must be willing to work in IPOH.

**任职要求**:

- 申请者必须至少具有文凭,高级/更高/研究生文凭,学士学位,研究生文凭,专业学位,工程(计算机/电信),计算机科学/信息技术,科学技术或同等学历
- 要求的语言:英语,马来语
- 首选语言:中文
- 具备领导能力
- 良好的人际交往和沟通能力
- 良好的概念,分析和解决问题的能力
- 申请人必须愿意在霹雳州怡保工作
- 专门从事IT /计算机的初级主管-硬件或同等学历首选

**Benefits**:

- Basic salary+ Allowances
- Overtime Claim
- KPI Rewards
- EPF, Socso &EIS
- Annual Leave/ Medical Leave/ Medical Claim
- Staff Purchase Scheme
- Product Training
- Salary Review
- Twice per year

**福利**:

- 基本工资+津贴
- 加班费
- EPF, SOCSO和 EIS
- 年假/病假/医疗索赔
- 员工购买公司产品计划
- 产品培训
- 薪资评估 - 每年两次

**Job Type**: Permanent

**Benefits**:

- Free parking
- Opportunities for promotion
- Professional development

Schedule:

- Fixed shift

Supplemental Pay:

- Overtime pay

Application Question(s):

- Are you able to work overtime?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Technical Support: 1 year (preferred)

**Language**:

- English (preferred)
- Bahasa Melayu (preferred)
- Mandarin (preferred)
- Tamil (preferred)

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