Customer Support Executive

1 week ago

Shah Alam, Malaysia Transmark Freight Sdn Bhd Full time

At Transmark Freight Sdn Bhd, we’re looking for individuals who are passionate about logistics and **customer service** to join our growing team.

**Why Transmark Freight Sdn Bhd?**
- A friendly and collaborative team environment.
- Opportunities for growth and career development.
- Respond to customer inquiries and provide accurate quotations in a timely manner.
- Coordinate with agents and customers to track shipments, ensuring timely delivery.
- Prepare, review, and manage shipping documents, including customs declarations and invoices.
- Maintain and update customer and shipment records in the company’s system.
- Provide regular reports on shipment status, delays, and other important metrics.
- Address customer complaints and resolve issues effectively.
- Ensure all documentation follows company policies and international regulations.
- Assist with organizing and maintaining customer files and records.
- Focus on building strong relationships with customers.

**Job Requirements**:

- At least 1 year of experience in freight forwarding, customer service, or a related industry.
- Fresh graduates (Diploma/Degree holders) are encouraged to apply. Training will be provided.
- Attention to detail and accuracy.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to manage multiple tasks and meet deadlines.
- Proficiency in spoken and written Mandarin, English. Mandarin is a plus.

**Working Days**:
Monday to Friday (8:30 am - 5:30 pm), Alternative Saturday (8:30 am - 1:00 pm)

**Working Location**:
Berjaya Industrial Park,
Shah Alam, Seksyen 32

If you’re ready to contribute to a company that values professionalism and customer satisfaction, we’d love to hear from you.

**About Transmark Freight**:
Transmark Freight Sdn Bhd, a subsidiary of FMX Group, is a leading provider of comprehensive freight forwarding solutions in East Malaysia. Based in Seksyen 32 Shah Alam, the company specializes in air freight consolidation and has built a solid reputation for reliability and exceptional customer service. With a strong network, cutting-edge technology, and expertise in handling complex shipments like dangerous goods and perishable items, Transmark Freight ensures timely and safe delivery. As a dynamic and growing organization, Transmark offers a collaborative work environment, where employees are empowered to excel and grow.

**Job Types**: Full-time, Permanent

Pay: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

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