Data Centre Service Delivery, IT Infrastructure
7 days ago
Data Centre Service Delivery, IT Infrastructure **The Job** - Manage day to day data centre service delivery with oversight on e2P deliveries - Manage the service providers SLA in terms of Service Requests - Ensure the Service Provider related issues are ironed out and handled promptly - Service Delivery Meeting ("SDM") is performed once a month to provide oversight on - Monitoring of service level performance in accordance with contractual requirements. - Plan the periodic patches with the various platform teams - Responsible for reporting and running of various meeting with the Service Delivery - Monitor the health of systems or platform solutions - Analysis of data centre infrastructure components and capacity planning for future projects/growth. - Billing Management for the outsourced services - Facilitating meetings with various technical teams as well as third party vendors with the date centre service provider - Work with the infrastructure teams to ensure 100% system uptime and availability - Adhere to GEL operation processes and procedures, aligned to the GEL group's processes and standards, (ITMP, ITSS, TSS and etc) - Manage and maintain the service provider's ability to meet SLA at all times - Strong Leadership and influencing skills in engaging the service provider and stakeholders - Regularly review the service provider's compliance to policies - Analyse and execute improvement plans - Prompt identification and resolution of service delivery issues including implementation of preventive measures - Lead the Annual Review exercise for the outsourced service provider - Lead in audit sessions pertaining to the service provider with both Great Eastern's and OCBC's auditors as needed. - Work with vendors, partners and service providers to maintain SLA, resolve issues and assess root cause for remediation - Participate in planning exercises for Data Centre related matters **Our Requirements** - A Bachelor's degree in Computer Science / IT or Diploma with Professional Certifications. - At least 5 years relevant experience successfully managing data centre service delivery or platform solutions or IT systems implementation and integration. - Excellent knowledge of various devices, brands and toolsets related to data centre management and patching. - Strong technical understanding of: - Data centre facilities and components - Service Delivery methodologies - Monitoring and alerting solutions - Data Centre Solutions - Patching for Platforms, Databases and Middleware - Ability to understand business processes and financial functions a plus - Strong oral and technical documentation skills - Experience with leading performance, stress and capacity testing is a plus. - Analytical and intuitive to recognize non-performing solutions for remediation - Excellent communicator with strong influencing skill set and able to manage conflicts - Team player who can lead in brainstorm session with peers to problem solve and make decisions - Able to function independently with minimum supervision - Self-driven with a positive attitude to champion for culture change management initiatives within IT and with interfacing Business stakeholders - Strong initiative and leadership - Ability to motivate and enthuse mixed teams to ensure Service delivery and maximise the customer's experience. - Ability to work with virtual teams from Indonesia, Malaysia and Singapore. Job ID 200001AX
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