Customer Care Executive
6 days ago
**Hiring of Customer Care Executive**
**Salary range: RM 2,500 - RM 3,500**
**Working Location: Jalan Klang Lama, Kuala Lumpur**
**Working hours: Any 5 days a week (may including weekends), 2 shift rotation (10am - 7pm / 1pm - 10pm)**
- To provide operational support by answering calls (our company software phone and online queries and provide technical solution to the issues (i.e answering technical issue in our company phone apps - Atlas)
- To educate the apps users on how to use new features or add on programs.
- To identify and provide feedback from customers to support team for continuous improvement.
- To summarize all FAQ and do documentation for further improvement.
- To update reported issues and work closely with IT department technical support team to assure quality client customer service.
**Requirements**:
- Diploma or degree in any discipline
- Good communication skills and outspoken
- Ability to organize daily workload by priorities.
- Must be able to handle fast-paced working environment.
- Internet savvy and basic knowledge in Microsoft Office
- Can work on shift management
**Job Types**: Full-time, Permanent, Fresh graduate
Pay: Up to RM3,500.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)
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