Customer Care Executive
2 weeks ago
Customer Care Executive
Salary range: RM 2,500 - RM 3,500
IQI Global. **Medan 28, **Lot 8G, Medan 28, Jln Klang Lama, 58200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Any 5 days a week (may including weekends), 2 shift rotation (10am - 7pm / 1pm - 10pm)
- To provide operational support by answering calls (our company software phone and online queries and provide technical solution to the issues (i.e answering technical issue in our company phone apps - Atlas)
- To educate the apps users on how to use new features or add on programs.
- To identify and provide feedback from customers to support team for continuous improvement.
- To summarize all FAQ and do documentation for further improvement.
- To update reported issues and work closely with IT department technical support team to assure quality client customer service.
Job Requirement
- Diploma or degree in any discipline
- Energetic and self-motivated
- Team player
- Good communication skills, outspoken
- Ability to organize daily workload by priorities.
- Must be able to handle fast-paced working environment.
- Internet savvy and basic knowledge in Microsoft Office.
- Can work on shift management.
- Required languages: English, Bahasa Malaysia, Mandarin.
Pay: Up to RM3,500.00 per month
**Benefits**:
- Additional leave
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Yearly bonus
Application Question(s):
- You can work on shift management? (Y/N)
**Education**:
- Diploma/Advanced Diploma (required)
**Experience**:
- Customer care: 1 year (required)
**Language**:
- Mandarin (required)
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