Executive - Personal Financial Services Business

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The Personal Financial Services Business Operation Executive’s key responsibility is to support the HQ Sales team’s processes and operational needs and to ensure compliance with guidelines & regulations. This includes placing controls in place for the processes as identified through sample checking and to execute effective rectification where applicable;

Operations executive oversees the daily functions of the sales unit and the role is also to ensure that the operations are carried on smoothly and efficiently to meet the organizational goals and objectives

This role will reports to Business Operation Manager

Functional
_(job responsibilities)_- Work with management to develop and implement operational framework to support the business strategy.- Ensure all systems and processes operate smoothly and are aligned with our quality standards- Maximize the efficiency of all business procedures- Establish production KPIs and conduct quality assessments- Monitor daily operations and address potential issues when they arise- Build processes that meet our business objectives and ensure compliance with guidelines & regulations.- Lead, guide and train the Operations Executive team to meet their KPI- Monitor the performance of the Operations Executive team- Establish strong relationship other unit such as product, compliance, risk, customer service unit, contact center, branch & etc to ensure business operate according to the respective standard operating procedures..- Take into account the needs of external and internal stakeholders and incorporate them into new strategic plans for the unit- Coordinate with the HR department to ensure our hiring plans meet our business needs
- Managerial
_(team/group responsibilities)_- To collaborate with other departments to create a unified experience-
- To create an achievement oriented working environment.-
- To lead and provide outstanding people the best opportunity to realize their potential.To embed open communication, transparency & fairness.- Organizational
_(organizational responsibilities)_- Champion the PFS-Retail Deposit roadmap and delivery both internally and externally.-
- Continuous effort to improve business in support of building brand awareness and improving customer experience.- Jobholder Requirements:

- Education/Qualification- Degree Holder is an added advantage- Experience / Competencies- Previous min 3 years’ experience as a Business Operations Manager or in a similar role in banking industry-
- Good knowledge of operations management-
- Exceptional communication skills- About Hong Leong Bank_
- We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._
- We seek to strike a balance between diversity, inclusion and merit to achieve our _
- mission of infusing diversity in thinking and skillsets into our organisation._
- are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. _
- Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation._