Executive - Personal Financial Services
2 weeks ago
If you are looking to excel and make a difference, take a closer look at us
Functional _(job responsibilities)_
- Contact and resolicit to retain customers from cancelling their credit card based on offer matrix;
- Understand customer's needs, negotiate and convince customer on the pricing terms in order to prevent them from leaving the bank;
- Meeting all set productivity target on daily basis;
- Keeping abreast with competitive issues, products and the financial market;
- Active participation in providing feedback during discussions;
- Comply with the code of conduct and ethics;
- Fostering positive relationship with team members within team and department;
- To carry out any other duties as directed by the management.
Organizational _(organizational responsibilities)_
- Adhere to department process and procedures in complying to audit, regulatory, and compliance;
- Respect the HLB culture & take an active role in the communities;
- Participate and display team work in all aspect of work, projects and assignments, Group Management Programs etc. at all times.
Education/Qualification
- Degree Holder, preferably in marketing, mass communications, business and economics.
Experience
- 2 years banking experience, preferably in credit card department.
Special Skills
- Good analytical skill;
- Able to sell and negotiate through telemarketing.
- About Hong Leong Bank_
- We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._
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