Account Manager

SND - Sales & Distributions
- Kuala Lumpur, Malaysia
- Cathay Pacific
- Application Deadline
04 Jun 2025

Company Description

Let your passion fly We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific won’t be your last. It could take you anywhere. Join us and discover just how far you can go

Role Introduction

To achieve and exceed the agreed Corporate and Travel Management Company (TMC) sales targets through intelligent use of data. Continuously seek to acquire new business and establish Cathay in new markets, while proactively negotiating and managing existing Corporate and TMC accounts.

Key Responsibilities

Revenue Generations
- Acquire high value accounts as per agreed targets using a data and insight driven approach
- Initiate and follow up on sales actions, obtain sales leads and dynamically seek new business
- Assist in transforming the culture from one of relationship-based selling to an insights-driven smarter selling Sales force
- Engage in consultative and insightful selling techniques and services with an enhanced focus on new business development

Portfolio Management
- Help to contribute to the strategic partnership and manage the local relationship for Global Corporates or Global TMCs
- Service existing portfolio or accounts / TMCs in order to maintain and grow the value (focusing on revenue not necessarily the growth in portfolio size)
- Regularly make sales visits to clients to conduct presentations, seminars, provide updates on products and services in order to enhance sales opportunities and facilitate sales
- Actively seek ways to improve the quality of the revenue generated by the portfolio
- Ensure that appropriate prioritisation allows for focus on the top revenue generating corporate accounts and TMCs
- Negotiate discount rates, commissions and contracts in a timely manner against a background of data and yields the best return on investment
- Be the airline’s ambassador within the portfolio to maintain strong relationships ensuring positive strong brand position

**Requirements**:

- (cont. KEY RESPONSIBILITIES)_

General
- Actively manage the cost of sales needed to generate the revenue within the mandated parameters
- Closely monitor the effectiveness of incentive/discount schemes by conducting regular and timely performance reviews in order to maximise available and potential sales opportunities
- Actively promote the use of new tools and technology to enhance communication, convenience, efficiency and service experience in support of corporate travel business
- Drive adoption and penetration of Business Plus
- Utilise PRISM to track the performance of the contracts
- Represent Cathay at industry and networking events
- Any other reasonable task as requested

E&A
- Emergency and Accident and Crisis Response responsibilities as required

Academic Qualifications
- Certification in a relevant Sales business field

Knowledge, Skills, Training and Experience
- A minimum of two years recent experience in Sales
- Knowledge of, or experience in, the airline industry is a distinct advantage
- Demonstrable networking and relationship management skills
- Has an achievement based record in achieving targets
- Strong communication and interpersonal skills
- Good negotiation skills
- Good level of PC literacy in Word, Excel and PowerPoint
- Knowledge of PRISM, MIDT and Sales Force Automation Tool is preferred

Adaptive to and embraces constant change

**Benefits**:
Be part of the Cathay Pacific family and join a dynamic team culture working for one of the world’s Top 10 Global Airlines.
Make the most of your leave and take advantage of travel industry discounts including airfares, hotels, tours and car hire.
Fly high with career development opportunities to diversify your skills and experience within the Cathay Pacific family.