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Client Support

2 weeks ago

Kuala Lumpur, Malaysia Juno Markets Limited Full time

Responsibilities:
**2.** Understand client ensure they are answered or routed through the appropriate support channel.
**3.** To analyze, create, and resolve issue faced by clients.
**4.** Update our internal databases with information on technical issues, collect feedbacks & present report.
**5.** Ensure all SLA are met accordingly.
**6.** Follow up with client to ensure their technical issues are resolved.
**7.** Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
**8.** Provide a high level of professionalism and competent customer service.
**9.** Ensure high levels of client satisfaction.
**10.** Able to communicate effectively with customers in a friendly and polite manner following the processes.
**11.** Any other ad-hoc tasks when assigned from time to time.

**What are we looking**:
**2.** Good command in English.
**3. **Comfortable working with computers and multiple system.
**4.** With customer service experience from BPO/ Call Centre is preferable.
**5.** Able to start work immediately

**What will you get**:
Attractive salary package.
Yearly salary increase & performance bonus.
Health & Medical plan for employees.
Fast track career growth.
Opportunity to work in multicultural environment
Long Service Benefit

**Salary**: From RM3,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Fixed shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

COVID-19 considerations:
Yes

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Are you available immediately? if no, please provide your notice period.

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)