Front Desk Supervisor

3 days ago


Kota Kinabalu, Malaysia CZM HOLDING (M) SDN BHD Full time

**We’re looking for a vibrant, people-loving Front Desk Supervisor to help us hit all the right notes**

If you love creating memorable guest experiences, enjoy leading a lively team, and know how to keep things organized while the energy is high, this could be your perfect gig As the **Front Desk Supervisor** at our family-friendly karaoke venue, you’ll be the first smile our guests see—and the go-to person for ensuring everything runs in harmony, from check-ins to customer support.

**What you'll do**:

- Oversee daily front desk operations, ensuring efficient and consistent service standards
- Lead and motivate the team to achieve customer satisfaction and performance goals
- Train and coach front desk staff to enhance professionalism and service quality
- Coordinate and communicate effectively with other departments for smooth operations
- Handle guest feedback and resolve issues promptly to enhance guest experience
- Assist in developing and implementing front desk SOPs and service protocols

**What we're looking for**:

- Female : Below 55kg, above 165cm
- Male : Below 65kg, above 165cm
- Education: Possess at least a Diploma in Business Administration / Marketing / Operations / Hospitality. A Bachelor’s or Master’s Degree is an advantage
- Work experience: At least 1 year in **supervisory** position in retail operations & customer service (compulsory)
- Has experience supervising subordinates
- Knowledge of retail operations and sales & marketing

**Personality skills**:

- Confident in leading & motivate a team professionally
- Positive attitude and strong work ethic
- Well organized and pays attention to detail
- Friendly, professional and approachable

**Skills**:

- Interpersonal communication skills
- Leadership / supervisory skills
- Problem-solving skills

Bring your upbeat personality, leadership skills, and passion for great service—and help us make every visit a show-stopping experience

Pay: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Work Location: In person


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