Studio Front of House Assistant

2 weeks ago

Bangsar, Malaysia B Studios Full time

**Day-To-Day Studio Management**
- Manage the maintenance and operational matters in B Studios
- Maintain a clean and organised studio
- Assist in setting up before and after each class
- Assist with any private / special events and campaigns happening at the studio and outside the studio.
- Communicate any studio maintenance or construction needs that are or could interfere with members experience to the Management, and help oversee proper and prompt fixing.
- Assist with inventory management and replenishment of inventory and manage the studio supplies ordering.
- Attend to members’ requests on the organisation of private class and personal training and coordinate with the instructors / trainers on the necessary arrangement.
- Build and foster relationships in the studio between instructors and the community.
- Ensure smooth operation of livestream classes when required.
- Updating and maintaining the Class booking system
- Customer Service Management and Marketing
- Provide high-level customer service and exceptional hospitality to members, greeting and assisting members with bookings, packages or other matters, and responding to customers’ inquiries and feedback.
- Resolve issues and members’ complaints pertaining to class and user experience in a positive and timely manner. And most importantly able to confidently manage conflict in high pressure situations.
- Assist in the production of marketing materials (taking videos or photos of classes, etc..)

**JOB REQUIREMENTS**
- Can truly multi-task and stay organised in a fast-paced environment.
- Have the flexibility to work in the days, nights and weekends, as needed.
- Ability to think creatively and innovatively.
- Willing to get hands dirty by dabbling in areas needed for a smooth operation and quality customer service.
- Excellent communication skills and a love for the community.
- Resourceful, organised, meticulous and has the ability to quickly adapt to change.
- Able to work independently, but also able to organise and coordinate all operational efforts (team player as well).
- Punctuality and Reliability

**Pay - RM1450 a month (Hours below to be fulfilled)**

Tuesdays - 8am till 12noon (4 hours)

Wednesday - 10am till 8.30pm (10 and a half hours)

Thursdays - 4pm till 9.30pm (5 and a hlf hours)

Saturday - 8am till 4pm (8hours)

Sunday - 8am till 4pm (8hours)
- **36 hours Total hours a week**_

Pay: RM1,450.00 per month

**Benefits**:

- Gym membership
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Monday to Friday
- Weekend jobs

Supplemental pay types:

- Commission pay

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