Appointment & Front Desk Executive (Beauty Studio)
2 days ago
Job Title: Appointment & Front Desk Executive (Beauty Studio – Bangsar)
Location: Bangsar, Kuala Lumpur
Salary: RM2,300 – RM2,800 per month (depending on experience)
Job Type: Full-time
About the Role
We are a beauty studio + café concept in Bangsar looking for a full-time Appointment & Front Desk Executive.
You will be the main person in charge of appointments, front-desk experience, WhatsApp client messages, check-ins and payments at our Bangsar outlet.
Your key responsibilities include:
Appointment Setting & Scheduling
Handle all appointments, rescheduling and cancellations using our booking system (Setmore).
- Respond to client enquiries via WhatsApp in a timely and professional manner.
- Send appointment reminders and follow up on late or missed appointments.
Coordinate booking slots between lash technicians so the schedule runs smoothly.
Front Desk & Client Experience
Greet clients warmly when they arrive and guide them through check-in and waiting.
- Ensure the reception area is neat, organised, and "photo-ready" at all times.
- Answer questions about services, prices, promotions and waiting time.
Handle simple client feedback on the spot and escalate issues to management when needed.
Payments
Check and verify payments accurately (online transfer, QR pay, etc.) and record them.
- Assist with basic daily records: appointments log, payments log, simple reports for management.
- Support admin tasks such as updating client details and filing documents.
Requirements
- Minimum 2 years' experience in customer service / front desk / reception / call centre / clinic / salon environment.
- Comfortable handling appointments and scheduling (clinic, salon, spa, hotel, or call centre experience is a big plus).
- Strong WhatsApp and phone communication skills – you know how to reply clearly, politely and professionally.
- Able to speak and write in English.
- Tech-savvy: able to use booking apps, WhatsApp Web, Google Drive / Sheets, computer work.
- Comfortable working on weekends (with one weekly off day).
- Organised, reliable and able to handle multiple tasks without getting overwhelmed.
Nice-to-Haves
- Experience in a beauty, salon, clinic, spa, or café environment.
- Experience handling collecting online payments.
What We Offer
- Salary: RM2,300 – RM2,800 per month (based on experience and performance).
- Increment upon good performance after probation.
- Staff discounts on services and selected products.
- Training on our booking system, service menu and SOPs.
- A friendly, young and growing team in a trendy Bangsar location.
- Clear role, structure, and room to grow as we expand to more outlets.
Working Hours
- Full-time position (5.5 days per week).
- Must be able to work weekends and peak days, with one fixed off day (to be discussed during interview).
Please apply with:
- Your latest resume with photo attached
- Your date of birth
- Your earliest start date
Only shortlisted candidates will be contacted.
Job Type: Full-time
Pay: RM2, RM2,800.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Application Question(s):
- Date of birth
- Earliest Start Date
Work Location: In person
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