Contact Centre Executive

1 week ago

Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

**Client Industry**:Insurance/shares services

**Location**:TRX

**Key Responsibilities**:

- Deliver world class customer service via telephone
- Provide a polite, professional and accurate response
- Manager customer's expectations and display ownership for customer's requests
- Liaise with appropriate departments to resolve issues brought up by customers
- Keep up-to-date on new or enhanced products / services in order to maintain a high level of quality service to customers
- Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate
- Undertake any other works and duties allocated by management as and when required

**Key Requirements**:

- At least Diploma or Degree in any field from a recognized college or university
- **Preferably 1 year of working experience in a call center and/or customer service role in the servicing industry.**:

- **Preferable someone who have 1 year working experience in inbound calls from Insurance industry.**:

- Experience in handling international calls will be an added advantage.
- Good command of spoken and written English. Ability to speak and write Mandarin is an added advantage.
- Good voice, clear pronunciation, good diction and able to vary intonation with empathy and good listening skills.
- Enthusiastic, self-motivated and able to succeed in a fast pace customer focus environment.
- Pleasant, patience and self-discipline.
- **Preferable someone who located within KL area.**

**Job Type**: Permanent and Contract position is available

**Job Types**: Full-time, Permanent, Contract
Contract length: 12 months

Pay: RM2,800.00 - RM3,500.00 per month

Schedule:

- Monday to Friday

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- inbound calls: 1 year (preferred)

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